Mentoring early stage (pre-seed) startups: product design and prototype development, team structure, go-to-market strategy, user testing, business operations, scaling and general team wellbeing.

Serve as experienced tech and operations leader assisting fast growth startups:- Scale Technology and Business operations- Establish and execute short-to-mid term product strategy for efficient and effective end-to-end clinical and patient experience- Choose and implement vendors. Current project: EMR vendor selection and subsequent Athena implementation for an urgent care provider with unique innovative needs- Establish processes and roll out tools to aid in creating agile culture. Current project: scrum and Jira rollout for several software/hardware development teams- Executive communications and decision making to ensure business is ready for mature customers and high revenue growth

Fundraising, customer/partnerships strategy, non-dilutive funding

- Helped rock star healthcare startup team accelerate and align Operations, Sales, Customer Success, Product and Tech.- Served as Chief of Staff to CTO assisting with all aspects of the business including budget, Business operations, Exec and Board presentations, coordination between teams, leadership team work backlog, vendor management, hiring, process improvement.- Owned CTO product backlog managing team’s priorities in accordance with Agile principles- Owned legacy Unite Us core product filling in the gap during transition to new infrastructure

Provide IT leadership and expertise to align all technical functions spanning business operations with short and long-term objectives. Design and deliver elevated, new strategies to drive improvement in program, product, and client experience initiatives.Role- Accelerate adjustments to cost structure, pricing strategy, and client support models by creating and managing $13.5MM budget model for IT Operations.- Lead teams on large-scale developments while providing one-on-one coaching to staff in support of professional development and advancement- Manage Financials for $5+MM Health Services division with focus on delivering value to the shareholders- Leverage in-depth understanding of existing business to deliver insights on customer, product, and competitor dynamics.- Connect client-facing market and IT teams to foster cooperative and productive environment.Accomplishments- Led multi-year data migration program affecting 15 clients and 3MM residents, facilitating a cleaner pathway for data operations between existing product strategy and acquired capabilities.- Supported evolving customer base by developing and implementing restructure of IT data teams and new payer partnerships organization in 2015, and IT operations in 2018.- Supervised successful rollout of customer-facing CMS program, working collaboratively with 50+ team members and key stakeholders.- Nominated by senior leadership for internal “Women in Leadership” and “Evolent Leadership” programs due to outstanding program and team governance.

Provided guidance cross-functionally to IT and business teams to improve operational sustainability and workflow during mid-to-late stage Startup phase. Built and led dedicated teams on product, program, and client strategies, coaching personnel directly to improve accountability and sense of pride for the company/team.

Scaled startup SaaS products implementation strategy to serve high-profile corporate clients including Microsoft, Google, Kroger, CVS Health, Kraft, and Altera in addition to multiple state governments nationwide. Led new product development with focus on scalability, configurability, and minimal engineering involvement for ongoing operations.- Successfully completed 15+ strategic implementations for customers with up to 1 million lives.- Managed extensive UAT sessions with customers and internal testing across platforms for new Castlight products.- Defined project scope, goals, timelines, milestones and deliverables to meet the key stakeholders needs (both customer and internal). Oversaw cross-functional projects and provided continued project management support.- Built strong rapport with customer base and accounted for third-party data dependencies, effectively redefining SDLC for company pharma product.- Mentored and trained members of Professional Services to scale new product implementations.

Developed go-to-market strategy/messaging for PC voice-recognition software Dragon Assistant; created video demo and customer presentation; outlined competitive analysis and future market requirements. Designed, conducted and analyzed user experience focus groups for several perceptual computing products resulting in products enhancement recommendations.

Managed business analysis efforts for US Congress mandate migrating healthcare grant management to new NIH financial system promoting greater transparency and fewer errors. Directed 4 cross-functional teams with 25+ direct reports on all software development, and deployment of new financial system. Created strategy and pitched 2-factor authentication for 25 NIH systems and gained buy-in from majority of key customers.

Played an integral role in leading system validation and testing for NIH policy office-driven projects, including 2009 American Recovery Reinvestment Act that resulted in $1B in healthcare funds. Prioritized system requirements, behavior improvement and bug fixes to ensure best user experience. Analyzed large data sets to inform business decisions and identify usability pitfalls in the applications.

Developed and implemented concept of identifying IT products (security software, data storage, etc.) used by Fortune 1000 companies to help customers better target their sales operations. Led and coached 30 direct reports on key market trends and IT products to establish in-depth understanding of IT initiatives. In addition aligned SaaS software product with customer requirements, implementing thorough research of Fortune 1000 IT market.