•Onboard new partners and help them out to implement our services on their online-stores•Provide technical support to manufacturers and distributors•Audit the distributor's websites to make sure that our services function correctly, and fix the issues where present•Escalate risks or issues appeared during an audit•Write guidelines for manufacturers and distributors/provide them with personalized instructions on how they can use our services•Share and prioritize tasks with production and development teams to provide high-level technical support• Browser dev tools troubleshooting of our service scripts/log and debug analysis

•Established communications with the e-commerce department with our main client (international online-store) which reduced the number of cancelled orders after technical failures• Processed orders with missing information ( passport data, addresses, tax ID numbers) that leads to minimisation of cancelled orders by 90%• Created and analysed status delivery reports which made it possible to monitor the process at all its stages and respond to problems in a timely manner• Initiated process automation:- created a statement of work for for automatic generation of delivery status reports;- carried out tests to see its efficiency and robustness