- Create, update, and optimize reports related to PPC- Find outliers in datasets, understand the reasons, and fix errors in reports- Create SQL datasets for the reports

- Participate and contribute to the projects at all stages of their implementation under the supervision of one of the Project Managers.- Ensure effective communication within the project team and with external stakeholders.- Create and keep track of documentation: both related to projects and internal to the Project Managers team.- Organize project requirements, ensure action items are clear, assigned properly, and actionable.- Engage with the technical teams to ensure the team sets and commits to realistic delivery plans.- Develop and manage a project plan, roadmap, and report milestone status.- Keep track, monitor, and report the status of workstreams.

Checking the chats and tickets processed by customer support representatives, finding mistakes and giving the recommendations, providing constructive feedback for CSRs.

- Assisting the team members by answering their questions and helping with processing inquiries from the customers- Monitoring the support requests and provide proactive assistance when required- Assisting with updating external client knowledgebases, as well as internal documentation- Reporting and escalating different types of issues to the responsible team or upstream providers/registries

Domain Department Customer Support Representative- Providing support to the end client via chats and tickets- Troubleshooting technical issues- Supervising and mentoring newbies, providing feedback to them

- Verify the contact details of potential leads in accordance with standard operating procedures- Identify clients’ needs- Monitor lead tracking