Kseniia Tsapenko Email & Phone Number

Poltava, Ukraine

- Create, update, and optimize reports related to PPC- Find outliers in datasets, understand the reasons, and fix errors in reports- Create SQL datasets for the reports

Kharkiv, Ukraine

- Participate and contribute to the projects at all stages of their implementation under the supervision of one of the Project Managers.- Ensure effective communication within the project team and with external stakeholders.- Create and keep track of documentation: both related to projects and internal to the Project Managers team.- Organize project requirements, ensure action items are clear, assigned properly, and actionable.- Engage with the technical teams to ensure the team sets and commits to realistic delivery plans.- Develop and manage a project plan, roadmap, and report milestone status.- Keep track, monitor, and report the status of workstreams.

Kharkiv, Ukraine

Checking the chats and tickets processed by customer support representatives, finding mistakes and giving the recommendations, providing constructive feedback for CSRs.

Kharkiv Region, Ukraine

- Assisting the team members by answering their questions and helping with processing inquiries from the customers- Monitoring the support requests and provide proactive assistance when required- Assisting with updating external client knowledgebases, as well as internal documentation- Reporting and escalating different types of issues to the responsible team or upstream providers/registries

Ukraine

Domain Department Customer Support Representative- Providing support to the end client via chats and tickets- Troubleshooting technical issues- Supervising and mentoring newbies, providing feedback to them

Ukraine

- Verify the contact details of potential leads in accordance with standard operating procedures- Identify clients’ needs- Monitor lead tracking

Data Analysis

Master'S Degree, Information Technologies In Biomedical Sciences

Bachelor'S Degree, Biomedical/Medical Engineering