Assesses training and development needs through surveys, interviews, focus groups, and communication with managers and employees from all regional locations.Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees.Assists staff with organization and creation of company training programs by researching training needs, planning courses, organizing all materials, and conducting training as applicable.Develops unique training programs to fulfill specific needs to maintain or improve job skills at all levels of the organization.Creates and/or acquires training procedure manuals, guides, and course materials.Facilitates delivery of training by reserving and setting up needed audiovisual equipment and training rooms; scheduling training times with attendees; preparing and distributing training aids such as handouts; and performing other related tasks.May select and assign instructors to conduct specific training and development.Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.Evaluates program effectiveness through assessments, surveys, and feedback and modifies as needed.Maintains knowledge of the latest trends in training and development.Collaborates with Management concerning training budget preparation and implementation; maintains records and reports of expenses.Works effectively as a team member with other members of management and the Production and People Operations teams.

Conduct performance analysis and develop content to close performance and knowledge gaps. Lead a team of Technical Training Instructors that create Techncial Training and Remote Training for PTC team members, FSS team members and external customers.Confer with management, key stakeholders and SMEs to identify training needs based on projected production processes, changes, KPIs, and other factors.Develop and organize facilitator guides, participant kits, and performs four levels of evaulation to prove training effectiveness. Collaborates with Design Team to create multimedia visual aids, and other educational materials.Plan, develop, and implement training, Coaching Certification and staff development programs, using knowledge of best practices for Training. Implements multiple modalities such as classroom training, demonstrations, on-the-job training, eLearning, meetings, conferences, and workshops.Execute established testing and evaluation proceduresManage and maintain Workforce Management and Learning Management Systems for training in conjunction with WFM, managers, and key stakeholders.Assist with development and administering on-boarding, mentor programs, and manager on the job training.

Maintains commercial expiration list to be sure that policy renewals are facilitated on a 120-day cycle.Assists CEO or designee in maintaining new business pipeline.Works with insurance producers to ensure customer service and follow up is executed properly.Assists one or more relationship managers, account managers, or other FMIG representatives.Provides clerical support as needed.

Open and close the Union Bookstore.Assist managers with merchandising, and management of student workers.Aids in merchandising store: including layout of store, inventory control, clearance events for clothing items, and displays for specific items.Responsible for overseeing Spring Clearance setup.Delivers excellent customer service to internal and external customers.Provides advertising for Bookstore at Panther Fair and the Vendor Show.

Primarily responsible for stewardship with top donors to recognize and thank them for their gifts.Ask/answer questions about their gifts, and to encourage continued giving.Oversight and management of Donor Giving Societies.Recognition of donors in publications, ceremonies, and special events.Responsible for coordination of special events and projects, especially those related to top level donors, Presidential and VP donor relations.

Execution of entire day to day store operations upon absence of store manager.Facilitated performance evaluations, and training of (45) associates.Monitored compliance with Wal-Mart standards, policies, and procedures.Execution of day to day operations of three departments including Apparel, Homelines, Front-End.Supervised staff of five supervisors, (4-60) associates.

Promoted to Graduate Assistant Position from entry level position due to exceptional ability to identify problems and create solutions.Provided and facilitated reflection for both volunteer and non-profits to strengthen partnerships for future planning and implementation.Assisted in increasing from 40k to 90k volunteer hours in a 3 year span.Coordinated local and regional non-profit organizations in needs/opportunities interviews, identify volunteers with requisite skills/interests, assess outcomes desired for qualitative performance.Create and maintain updates on Project Management Calendars that help to balance service commitments and obligations between the office and external organizations.Create training, provide leadership (5-10 volunteers), and execute Bi-annual Young Athletes Program for Special Olympics Illinois.Provide leadership at volunteer sites by coordinating work plans with agency representatives and directing 10-75 volunteers.Plan and staff kiosks at high profile events (50-200) to market services to new non-profit contacts and recruit new volunteers.20% conversion rate of cold calls to prospective non-profit organizations which resulted in 100% growth of non-profit partnerships within 2 years.

Conducted meetings, created events to market Graduate Studies, lead volunteer events, and other events to meet goals for council.Represented Graduate student body in meetings with President and Vice Presidents of Eastern Illinois Univeristy.

Supervised staff member on record keeping and volunteer recruitment for Campus Shadow Program.Coordinated with staff member to ensure successful execution of 1-10 tours per week.Supervised the training of tour guides on proper procedures and target messages.Created and maintained staff schedules (5-30 people) for special events.Provided strong customer service to internal and external clients.

Provided excellent customer service by quickly and efficiently serving customer in their requests.Designed and printed banners, printed and organized course packets, made quick copies for customer traffic. Special assistant to Print Manager on larger projects.