Sethuraman Krishnamoorthy Email & Phone Number

22 years of experience in ITeS Sector – Overall experience of 27 years in the following areas: Quality Assurance, Operations Management, New Project Transition, Customer Relationship Management, Training & Development, Corporate Strategy Planning, People Management & Supply Chain Management Market verticals include e-Publishing, US Healthcare, Legal content Digitization, BFSI and Financial Printing, Software Development, Post Graduation in Public Administration and certified Six Sigma Black Belt / Lean ExpertPlayed a key role in building functional & operational roadmaps, mapping processes and enhancing team performance to re-assure business standardsPlayed a key role in institutionalising BPO as a part of under graduation curriculum in “Nehru Memorial College” – TrichyActively involved in managing strategic analysis, trend monitoring and opportunity identificationAdroit in assessing customer’s feedback, evaluating areas of improvements & providing critical feedback to processesDexterous in managing service operations for rendering and achieving quality services; providing first line customer support by answering queriesTravelled widely across US and India to train and facilitate number of Six Sigma and Lean projects that improved critical customer SLAs.

Listed skills include Business Process Improvement, Vendor Management, Six Sigma, Process Improvement, and 46 others.