22 years of experience in ITeS Sector – Overall experience of 27 years in the following areas: Quality Assurance, Operations Management, New Project Transition, Customer Relationship Management, Training & Development, Corporate Strategy Planning, People Management & Supply Chain Management Market verticals include e-Publishing, US Healthcare, Legal content Digitization, BFSI and Financial Printing, Software Development, Post Graduation in Public Administration and certified Six Sigma Black Belt / Lean ExpertPlayed a key role in building functional & operational roadmaps, mapping processes and enhancing team performance to re-assure business standardsPlayed a key role in institutionalising BPO as a part of under graduation curriculum in “Nehru Memorial College” – TrichyActively involved in managing strategic analysis, trend monitoring and opportunity identificationAdroit in assessing customer’s feedback, evaluating areas of improvements & providing critical feedback to processesDexterous in managing service operations for rendering and achieving quality services; providing first line customer support by answering queriesTravelled widely across US and India to train and facilitate number of Six Sigma and Lean projects that improved critical customer SLAs.