Head Of Service Delivery
Current
May 2022 - Present
AeroLeads people directory · profile
Shadab Kazi Email & Phone Number
Customer Success | Customer Support | Service Delivery | Project Management
at
Flipspaces
1 work email found
@flipspaces.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success | Customer Support | Service Delivery | Project Management
Location
Mumbai, Maharashtra, India
Company size
Who is Shadab Kazi? Overview
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Quick answer
Shadab Kazi is listed as Customer Success | Customer Support | Service Delivery | Project Management at Flipspaces, a company with 213 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at flipspaces.com and a matched LinkedIn profile for Shadab Kazi.
Shadab Kazi previously worked as Head of Service Delivery at Flipspaces and Manager, Customer Success at Zabeel Group. Shadab Kazi holds Master Of Business Administration - Mba, Customer Service Support/Call Center/Teleservice Operation from Kazian School Of Management.
Company email context
Email format at Flipspaces
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{first}.{last}@flipspaces.com
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AeroLeads found 1 current-domain work email signal for Shadab Kazi. Compare company email patterns before reaching out.
Profile bio
About Shadab Kazi
With over 20 years of experience in Client/ Customer Support/Vendor Management. I have experience in Industries like hospitality, Shipping Logistics, E-Commerce, Payment Gateways; handling a team that supports end-users, payment providers and merchants.Skills include:People ManagementKPI and SLA ManagementAccount ManagementE-CommercePayment ManagementProcess ImprovementUpsellingClient/customer supportPerformance OptimizationStaff OptimizationAssisting Product DevelopmentCommunicationAnalyticsTrainingDigital marketingSix Sigma Green BeltChatbots
Listed skills include Bpo, Transition Management, Vendor Management, Service Delivery, and 20 others.
Current workplace
Shadab Kazi's current company
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Flipspaces
8 roles
Shadab Kazi work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success
Zabeel Group
Managing the customer service and digital marketing of the restaurants and real estate business.Specializion in automation and chatbots
Nov 2018 - Feb 2022
Customer Service Manager
Heading the customer Support team for India region. Providing support for Import/ Export Documentation and billing.
Sep 2017 - Oct 2018
Customer Service Manager
Heading the customer Support team for US region. Providing support for Import/ Export Documentation and billing.
Aug 2016 - Oct 2018
Sr Manager Customer Service
Heading the CS team and managing Outsourced vendor. Providing support to merchants and customers through email and phone support.
Dec 2015 - Jul 2016
Call Center Manager
Heading the Digital customer support team in India. Have handled multiple customer/client support projects. Experience of providing support to clients, payment providers and customers through email, phone and chat. PlaySpan was a start-up that was later acquired by Visa. Projects handled: UltimatePayPayments platform handles transactions for digital goods.
Dec 2010 - Sep 2015
Team Leader
- Worked with Intelenet Global Services as Team Leader - Operations for TransUnion Data Process. TransUnion is a Global leader in Credit Report Management service.
- Handling a team and providing coaching, feedback and training.
- Ensuring all the process performance parameters are met.
- Ensuring Adherence to all organization policies.
- Ensuring team and process is complaint with COPC standards, ISO standards.
- Interacting with clients for update clarifications on regular basis.Also, helped as a SME to convert CIBIL from Manual process to automated process.
Nov 2003 - Dec 2010
Sr Cse
- Worked with TransWorks Information Services as Quality Control Executive. Also, assisting the Team Leader with the project responsibilities. Attended the “Management U” training program conducted by TransWorks for.
- Monitoring Agent (Calls/ Emails) and providing feedback.
- Maintaining Quality Calibrations (Internal and External).
- Interacting with the Client on chat and phone.
- Preparing and maintaining the Quality guide for the project.
- Accent and Product refresher training for Agents.
Dec 2000 - Nov 2003
Team & coworkers
Colleagues at Flipspaces
Other employees you can reach at flipspacesvr.com. View company contacts for 213 employees →
NR
Naveen Reddy
Colleague at Flipspaces
Hyderabad, Telangana, India, India
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AK
Amir Khan
Colleague at Flipspaces
Delhi, India, India
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SJ
Siria Jadhav
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
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PK
Pranay Kuckian
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
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ID
Id.Deepak Darge
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
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MS
Misha Sagar
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
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SF
Sameena Farhath
Colleague at Flipspaces
Bangalore Urban, Karnataka, India, India
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SM
Sapna Malvi
Colleague at Flipspaces
Bengaluru, Karnataka, India, India
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RJ
Raveena Jayaraman
Colleague at Flipspaces
Toronto, Ontario, Canada, Canada
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SK
Saiyaf Khalifa
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
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Naveen Reddy
Colleague at Flipspaces
Hyderabad, Telangana, India, India
View →
AK
Amir Khan
Colleague at Flipspaces
Delhi, India, India
View →
SJ
Siria Jadhav
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
View →
PK
Pranay Kuckian
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
View →
ID
Id.Deepak Darge
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
View →
MS
Misha Sagar
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
View →
SF
Sameena Farhath
Colleague at Flipspaces
Bangalore Urban, Karnataka, India, India
View →
SM
Sapna Malvi
Colleague at Flipspaces
Bengaluru, Karnataka, India, India
View →
RJ
Raveena Jayaraman
Colleague at Flipspaces
Toronto, Ontario, Canada, Canada
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SK
Saiyaf Khalifa
Colleague at Flipspaces
Mumbai, Maharashtra, India, India
View →
3 education records
Shadab Kazi education
Master Of Business Administration - Mba, Customer Service Support/Call Center/Teleservice Operation
Engineering, Electrical
FAQ
Frequently asked questions about Shadab Kazi
Quick answers generated from the profile data available on this page.
What company does Shadab Kazi work for?
Shadab Kazi works for Flipspaces.
What is Shadab Kazi's role at Flipspaces?
Shadab Kazi is listed as Customer Success | Customer Support | Service Delivery | Project Management at Flipspaces.
What is Shadab Kazi's email address?
AeroLeads has found 1 work email signal at @flipspaces.com for Shadab Kazi at Flipspaces.
Where is Shadab Kazi based?
Shadab Kazi is based in Mumbai, Maharashtra, India while working with Flipspaces.
What companies has Shadab Kazi worked for?
Shadab Kazi has worked for Flipspaces, Zabeel Group, Hapag-Lloyd Ag, United Arab Shipping Company (S.A.G.), and The Mobilewallet Pvt. Ltd..
Who are Shadab Kazi's colleagues at Flipspaces?
Shadab Kazi's colleagues at Flipspaces include Naveen Reddy, Amir Khan, Siria Jadhav, Pranay Kuckian, and Id.Deepak Darge.
How can I contact Shadab Kazi?
You can use AeroLeads to view verified contact signals for Shadab Kazi at Flipspaces, including work email, phone, and LinkedIn data when available.
What schools did Shadab Kazi attend?
Shadab Kazi holds Master Of Business Administration - Mba, Customer Service Support/Call Center/Teleservice Operation from Kazian School Of Management.
What skills is Shadab Kazi known for?
Shadab Kazi is listed with skills including Bpo, Transition Management, Vendor Management, Service Delivery, Process Excellence, Mis, Operations Management, and Performance Management.
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