Kshama Nigam Email & Phone Number

Noida, Uttar Pradesh, India

Responsible for program managing all customer projects. Leading implementation & Integration of Communication application server in telcos/IP carriers across globe.

Noida, Uttar Pradesh, India

Heading the delivery center of 60-70 people, Responsible for all the deliveries from the India delivery center across globe.

Pune Area, India

Am responsible for program management for Enterprise Billing & CRM Transformation project.- Owning the project delivery planning, Issue and Risk Management for the program, the project reporting to senior management, program governance, senior management, Partners and Business Executive relationship management from project perspective. - All internal and external program communication is to be effectively managed by transformation program manager. - Also as Group Head – Enterprise Billing, CRM & Roaming am responsible for Design, development, integration, implementation and operations hand over of all IT projects, change requests and business demands in these two areas. - Also responsible for budget allocation and budget management as per business funnel prediction that can involve upcoming mergers, acquisitions, regulation requirement, new business expectations or as per new business demands and growth.- Also managed the project management competency processes framework within Vodafone ADM, overall process ownership, templates ownership, project management framework ownership.

- Heading delivery and development of SDP(s) and VAS platforms.- Implemented Wipro SDP, for all content and VAS Subscriptions encompassing Oracle, Volantis CMS and Vantrix transcoding.- Responsible for Onmobile CRBT solution implementation, Onmobile charging and subscription platform. As well of Comviva CRBT and DBILL platform.- Implemented Hungama SDP solution at Uninor and entire migration from Wipro to Hungama.- Was key technical person behind the RFPs and implementations of Hungama, Onmobile, Wipro, Comviva SDPs, IVR Self care, VAS Settlement solutions in Uninor.- Interfaced with stakeholders in Product, Marketing, RA, Sourcing, CSD and Finance.

Worked with Ericsson’s multimedia and system integration group as Chief Solution Architect. Was responsible for architecting and owning the technical solution design for VAS/Service layer solutions, charging solutions, IN, Television and Media, customizations, adaptations and integration. Worked on VAS Solution for Etisalat Telecom in India. The solution involved Smarttrust’s over the air dstk (OTA DSTK), Device management, Ccomviva’s Missed Call Alert, Welcome Roaming, Roam Prefer, USSD etc.Worked on various presales projects for Indian operator. Worked on presales solution for Digital Multimedia exchange (DMX) solution for airtel. Solution is for a single content repository and delivery platform for long form content. Solution integrates closely with Airtel’s existing Service Delivery Platform.

Gurgaon

Business Consultancy Services group is part global business services unit of IBM India and deals with high end consultacy pertaining to system integration and businesss. Worked as Delivery program Executive for Airtel's Content Partner revenue Settlement solution. Solution involves COTS implementation of Intec Interconnect and Aricent Mediation for the entire VAS settlement of mobility as well as telemedia business lines of Airtel. VAS services included CRBT solutions, rich content, SDP’s offnet, on net content, back ground music, music on demand, over the air applications etc.Role involves business and functional requirements management, user acceptance, program management, customer engagement, vendor management, team management, resource management, technical solutioning, cost management, B2O and B2M etc. Before this, was Delivery program manager, am responsible for delivering the Messaging Solution for BSNL's dial up and Broadband networks. The solution is based on a 3rd party vendor Openwave. Before BSNL project, was delivery program manager for Service delivery platform project for Airtel. SDP platform was a best of the breed state of art solution comprising of content management solution, message broker, transcoding, device management, DRM, AAA, LDAP, SDK, TWSS, web and wap enabled portal etc.

As Practice Head had been leading pre-sales and business development activities in reactive as well as pro-active mode. Because of strong background in R&D projects have been able to break into product R&D kind of accounts like SmartTrust, Baypackets and Nokia Professional Services and Ericsson. Was also responsible for partner program and competence scale up of the team in 3rd party products and partner products in service delivery, content management, IN, messaging solutions etc! Have successful closed many partnerships for Wipro. Was also responsible for customer communication, market intelligence gathering, business planning, business strategy for this group. Was actively involved in managing customer, writing technical proposals, and pre-sales support activities! Have been part of selling teams for major accounts like Ericsson, Nokia, Verisign, Baypackets, Motorola, Alcatel, SmartTrust etc.

As Practice Head had been leading pre-sales and business development activities in reactive as well as pro-active mode. Because of strong background in R&D projects have been able to break into product R&D kind of accounts like SmartTrust, Baypackets and Nokia Professional Services and Ericsson. Was also responsible for partner program and competence scale up of the team in 3rd party products and partner products in service delivery, content management, IN, messaging solutions etc! Have successful closed many partnerships for Wipro. Was also responsible for customer communication, market intelligence gathering, business planning, business strategy for this group. Was actively involved in managing customer, writing technical proposals, and pre-sales support activities! Have been part of selling teams for major accounts like Ericsson, Nokia, Verisign, Baypackets, Motorola, Alcatel, SmartTrust etc.

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M.Sc. (Hons), Economics

• Bachelor of Engineering (Hons.) in Electrical & Electronics & Master of Science (Hons.) in Economics From Birla Institute of Technology.

Master Of Business Administration (Mba), Marketing And Operations

B.E. (Hons.), Electrical And Electronics Engineering

• Bachelor of Engineering (Hons.) in Electrical & Electronics & Master of Science (Hons.) in Economics From Birla Institute of Technology.