Kshama Patel Email & Phone Number

Toronto, Ontario

Toronto, Canada Area

• Identify and develop media list• Prepare and distribute media alerts/press releases• Promote GMP across social media platforms• Point person for media requests and coordinate with Canadian Olympic Foundation• Organize logistics for wine competition, performers, culinary volunteers, culinary competition judges

Toronto, Ontario

Toronto, Canada Area

Drive the development of annual PR/marketing planImplement & evaluate chosen strategiesEnsure brand image and tone of voice is consistent through all aspects of storeManage regular customer communications through social media, blog and email to maintain customer retention and increase acquisition (day-to-day management of communications)Work with staff to generate content for website & social mediaMonitor, analyze and report on KPIs for measuring impact of social media, content marketing and sales campaignsProactively research marketing leads and opportunitiesDeliver highly personalized service for both in-store and online customers – analyze customer wants/needs, present individualized options and support customer through decision-making processAssist with business administration:Manage production and buying schedule, Vendor liaison IT management - troubleshoot tech issues and liaise with technicians and vendorsPlan staff meetings and take minutesMaintain staff scheduleDevelop job descriptions and interview questionsDevelop best practices with owner for staff managementCreate documentation for various store systems – HR, admin, communications, inventory control, etcMaintain and administer Wordpress website/WooCom online store

West Toronto

As the Editor/Community Coordinator, I was an integral part in ensuring that snapd Bloor West and snapd Etobicoke were consistently in the top five income-producing papers monthly within the snapd franchise. Along with editing/proofing all content and coordinating community events, I recruited, trained and managed the photographer team. I also maintained relationships with a variety of stakeholders, handled customer enquiries, covered events, and advised the creative team on layout requirements.

West Toronto

As the Editor/Community Coordinator, I was an integral part in ensuring that SNAP Bloor West and SNAP Etobicoke were consistently in the top five income-producing papers monthly within the SNAP franchise. Along with editing/proofing all content and coordinating community events, I recruited, trained and managed the photographer team. I also maintained relationships with a variety of stakeholders, handled customer enquiries, covered events, and advised the creative team on layout requirements.

Downtown Toronto

Provided exceptional customer service by communicating effectively with clients ensuring all needs are met in a manner that reflects care and individual attention resulting in a high level of customer retention and satisfaction.Managed the CRM system, store opening and closing.Provided input to the owner on future sales strategies, trends and strategies to attract clientele

West Toronto

Provided excellent customer service to all clients and promoted the product line effectively utilizing a high level of product knowledge and familiarity with customer needs.

West Toronto

I designed, implemented and evaluated mental and physical well-being programs for two young boys.

Etobicoke

Developed relationships with community agencies and stakeholders in the promotion of health programs to effectively address the known needs within the community.Liaised with community facilities for the purpose of implementing the programs as needed serving targeted clientele while increasing the profile of the health centre.Co-ordinated services within the Rexdale Community Centre utilizing effective communication skills and individual meetings with medical practitioners resulting in a high level of client satisfaction and increased community awareness.Effectively supervised a staff of 3 to 6 summer employees by holding regular review meetings and utilizing various staff skills in the promotion of community projects in schools, hospitals and agencies.Coordinated the move to a new location ensuring all required information regarding parking, logistics and space planning resulted in increased and effective use of health centre space.Laid the groundwork for sports programmes and youth focussed initiatives by conducting research and information gathering as a needs analysis.

Downtown Toronto

Establish all HR policies and procedures for ASAP resulting in proficient and effective staff management and dynamic program delivery.Managed the planning of projects and monitored performance ensuring timelines and outcomes were achieved. Implemented agency programs effectively supporting and guiding all staff and volunteers.Resolved issues and concerns arising on a daily basis using diplomacy, mediation and negotiation skills.Liaised with the Board of Directors in reviewing programs in relation to agency mandate and objectives collaborating with the board making recommendations as appropriate.

Downtown Toronto

Facilitated youth involvement in the development and marketing of the drugs/AIDS awareness game, “Quest for Life”, that raised awareness and provided a vehicle for discussion and education.Provided HIV/AIDS and substance abuse education for youth in drop-in centres and local schools raising awareness and providing a safe environment for discussions.

Downtown Toronto

Developed a Drug Prevention Program for kids grade 7 and up to educate them with up to date information relevant to their needs.Implemented a program in primary and secondary schools effectively utilizing resources, teachers and studentsIncreased educational and informational resource data-base allowing for a comprehensive source of information to meet the needs of various ages and gradesCreated follow-up activities for teachers so issues and outstanding questions and concerns could be addressedContacted schools and market the program gaining support and interest generating a solid mandate to educate kids in drug abuse preventionCreated a network for youth counselling support systems that effectively met the needs and addressed the concerns of kids in a safe and stress free environment.

Houston, Texas

Promoted concepts of self-esteem, coping and decision making, family dynamics, and presented information on alcohol and drugsPlanned a six week curricula and adapted it based on children's needs and desired outcomesMarketed and Customized Club Carousel to other agencies effectively duplicating the model and successfully adapting the program content as needed.

Houston, Texas

Assisted in organizing and managing a conference for 300 people - Changing the Face of the 90s: A Conference on Gangs and CultsLiaised with speakers concerning conference needs resulting impactful and relevant presentations that spoke to the audience.Coordinated conference volunteers resulting in a seamless and effective team that met the needs of the various events.

Certificate, Public Relations

M.P.H., Health Promotion

B.S., Biology/Pre-Med

Activities and Societies: Circle K