Kshamindri Hewage Email & Phone Number

Detroit, MI, US

Detroit Metropolitan Area

Greater Detroit Area

Greater Detroit Area

• Owner of the client relationship and day-to-day contact overseeing the strategic and tacticalmanagement of the account
• Consults on each client’s voice of customer program and works closely with each assigned account to understand the clients’ business goals and key challenges
• Collaborates with key stakeholders to drive product adoption, address any account servicing activities or concerns, and share latest products and services

Greater Detroit Area

• Collected and analyzed data based on consumer interactions with various healthcare, telecom, and retail desktop websites, mobile sites, apps, and call centers
• Developed insights and recommendations for clients to improve customer satisfaction, desired customer behaviors, and KPIs
• Utilized proprietary software and Microsoft Excel to analyze data to create compelling reports in PowerPoint and present data, findings, and recommendations to clients

Greater Detroit Area

• Assisted with the development of survey instruments, analytic plans, and client reports as part of the pharmaceutical team, servicing clients such as Eli Lilly, Pfizer, and Lundbeck
• Developed advanced SPSS syntax to streamline data analysis for tracking studies, which resulted in substantial reductions in analysis time and improved quality control
• Continuously monitored the quality of data from the start of fielding to reporting the final deliverables

Philadelphia, PA

• Managed 20+ projects successfully with a focus on customer demand, segmentation, and message optimization approached for qualitative and quantitative studies
• Generated and analyzed data output from cross tabulations and other data collecting techniques using Excel and SPSS
• Reviewed draft questionnaires and responsible for accuracy of online survey programming

• Assisted with grading assignments and other various tasks for the undergraduate Marketing Research course
• Conducted computer labs in order to teach/assist students SPSS and other marketing research tools
• Met with students who needed extra help with assignments regarding SPSS and reviewing marketing research concepts taught in class

Novi, MI

• Defined and implemented product marketing plans to successfully reach marketing goals each month
• Responsible for managing $1.2 million of incoming revenue in existing customers while increasing revenue by 25% each quarter
• Collected and analyzed data from primary and secondary research in order to solve key business problems related to customer satisfaction
• Prepared reports, developed strategies, and identified opportunities to improve productivity and efficiency of the sales and marketing department

The NARS Group

-Performed business to business sales and marketing for Fortune 500 companies, Quill and Medical Arts Press (small business divisions of Staples)-Performed in-field interviews for potential candidates along with training and developing new hires-Management of a sales team consisting of 4-8 personnel while exceeding weekly sales quota, inconjunction with HR.

East Lansing, MI

East Lansing, MI

-Competitive summer long paid internship which included professional and academic development of undergraduate students-Attended seminars conducted by senior marketing executives and leading academics-Collaborated with a team in order to develop a successful marketing technique to promote the prevention of serious healthcare issues throughout the country.

Master'S Degree, Marketing Research, 3.9 Gpa

Bachelors Of Science, Human Biology, 3.6 Gpa