Inbound call center Claims interpretationHealth insurance policy interpretationInbound Medicare Coordination of Benefits ContractorDetermine primary and secondary insurance payers

Associates of Applied Science in Medical Billing and Insurance Coding Studies focused on gaining knowledge of medical terminology, ICD-9 and CPT coding, insurance billing, medical office procedures, and insurance billing processes

Performed the daily data entry functions for the entire department and affiliatesAssumed sole responsibility for the set-up and maintenance of sweep accounts for private banking customersPrinted, proof-read and distributed checks on behalf of trust customersPerformed duties associated with the pension payroll for employer as well as those of corporate clients, including the daily processing of lump sum distributionsAssisted with special projects and served as back-up for various functions within the department as needed

Assist both walk in customers and phone customers by answering relevant questionsEnter information into state wide system for driver’s licenses, state identification cards, temporary tags for vehicles, new license plates, and renewal license plates. Ensuring all paperwork is completed correctly and accurately