Responsible for complete product cycle Ideation, Design, Development, Release and Feedback

▪ Managed whole business operations arm for the firm▪ Set up new processes for business scaling, new customer onboarding, customersupport▪ Defined business and cost metrics and setup mechanisms for tracking them viaQuicksight▪ Managed customer and external stakeholder relations▪ Track customer integration issues via JIRA and guide the dev team in resolving themas per customer requirements

▪ "Best Aces Manager Amazon-North Region" Award - Two Times▪ Developed, tested, and deployed 3 macro based process quality improvementsolutions across the Amazon.in network▪ As Site ICQA manager in charge of all quality metrics; implementation andsustainability of the control mechanisms for the prevention of defect injection in any partof the value chain from Inbound to Outbound in an Amazon Fulfillment Center (FC)▪ As Site ACES manager in charge of ensuring Amazon standards across allprocesses. Lead continuous improvement initiatives for the site and the whole FC networkworking in tandem with tech, business, and operation teams▪ As Site Learning Manager in charge of onboarding, training, and monitoringproductivity of associates across different skill brackets✔ Reduced defect rate to less than half with perfect IRDR score for 8 weeksstraight✔ Doubled Reverse logistics production line capacity at site and increasedheavy bulky line capacity by 60%✔ Worked on network-wide tech improvement project with estimated savings of1.73 Cr annually; Designed User Flows and Business RequirementsDocument for same

▪ As Area Manager in charge of Inbound and Outbound operations at site. Leadteams of up to 120 associates in a shift to deliver customer promise on time.Manage competing metrics within a highly variable demand work✔ Consistently led shifts with highest productivity achieved on site during Peakevents✔ Achieved 100% customer promise in all the shifts without exception

▪ Scoping a technical fit for a joint venture with a Fortune 500 company - Generatedinsights through primary and secondary research as per client requirements

▪ Developed a business model for a pilot Agribusiness program in a newgeographical location. Reported directly to senior management. Conductedprimary and secondary market research to determine challenges, identifycurrent and potential markets; distribution channels and required laws andregulations associated with an agribusiness▪ Interpreted and applied the data to develop a feasible business model▪ Formulated a product portfolio for the pilot program

▪ Created and implemented an end to end web-based Online system for Indent Formand Personal Inventory Management system to substitute the current manualinventory requisition and approval system using PHP and MySQL platforms▪ Introduced personal inventory management capabilities in the system▪ Worked with both users and administration to develop a system to fulfill respectiverequirements while considering the ease of transition to the new system