Kyle Shirk Email & Phone Number

Lancaster, Pennsylvania

• Worked collaboratively with members of the product team to provide quality assistance throughout Software Development Life Cycle.• Communicated software product issues to team and participated in product design and product development meetings.• Developed and executed focused testing in order to confirm feature specifications/requirements.• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies

Lancaster, Pennsylvania

• Troubleshooting, configuring, monitoring performance, and debugging SQL procedures in order to deliver efficient and accurate responses to technical customer inquiries.• Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation, and deployment of system updates.

Lancaster, Pennsylvania Area

• Provided exceptional customer experience by delivering user education efficiently and accurately on triaged customer inquiries typically consisting of more complex business problems.

York, Pennsylvania

• Provided software support for proprietary and third-party applications, user administration, and hardware troubleshooting and replacements to non-technical internal users through desk-side support services

Certificate In Technical Project Management

An intensive 18-week long Bootcamp dedicated to Project Management. Skills learned consist of agile methodologies and frameworks.

Associate'S Degree, Network And Internet Professional

Architectural Technology

Activities and Societies: Student Council Member representing Architectural Technology Students, President of American Institute.