Kshithija Talla Email & Phone Number

Hyderabad, Telangana, India

My Role:Developed and executed customer success strategies to drive retention, expansion, and upsell opportunities.Oversaw product demos, implementation, and training for clients, ensuring seamless transitions and thorough understanding.Collaborated with cross-functional teams to align customer needs with product development and enhancement initiatives.Established and maintained strong relationships with key clients, serving as their primary point of contact for escalations and high-level concerns.Conducted regular check-ins and business reviews with clients to understand their goals and challenges.Implemented data-driven approaches to analyze customer usage and engagement, identifying opportunities for improvement.Created and delivered tailored training and onboarding programs to ensure clients maximize product value.Addressed customer inquiries, concerns, and escalations in a timely and effective manner.Monitored customer health and proactively intervened to mitigate churn risks.Managed end-to-end implementation processes by assigning project managers and overseeing timelines, ensuring projects go live smoothly.Assigned technical and support teams post-implementation to maintain quality support for clients.Managed renewals, ensuring ongoing client satisfaction and business continuity.

Hyderabad, Telangana, India

PRM360 Simplified Procure-to-Pay Suite, a product of Acads360 India Pvt Ltd is a robust cloud-based procurement software solution that can help automate and streamline the procure-to-pay processes while cutting costs and mitigating risks. Be it creating requisitions, sourcing, inventory management, tracking purchase orders, or assuring supplier compliance, PRM360 can do it for you while making procurement process as easy as e-shopping for end users.1. Develop and manage client portfolios.2. Analyze customer data to improve customer experience.3. Hold product demonstrations for customers.4. Improve onboarding processes.5. Evaluate and improve tutorials and other communication infrastructure.6. Mediate between clients and the organization.7. Handle and resolve customer requests and complaints.8. Minimize customer churn.9. Aid in product design and product development.

Hyderabad, Telangana, India

1. Connect with customers via email, live chat, video, phone.2. Adhere to Op's matrix3. First Call Resolution4. Active Participation in Team Meeting and Town Hall5. At Par Customer Experience6. Attending workshops and meetings as required.7. Providing training to new customers.8. Respecting client confidentiality at all times.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Responsibilities includes:1. Managing customer accounts2. Informing clients about the due-dates3. Handling client payments and Escalations

Hyderabad, Telangana, India

1. Handling a team of 3 members2. Managing products in different E-commerce websites3. Handling Stocks and pricings based on sales4. Uploading products in multiple E-Commerce websites5. Content Management

Hyderabad, Telangana, India

Bachelor'S Degree, Electrical And Electronics Engineering

Intermediate

Ssc