Kshitij Pathak Email and Phone Number

As a Program Manager at Sling TV, I have led and executed complex projects that enhanced the user experience and performance of the streaming service. I have a Master of Science in Engineering Management from Marshall University, where I honed my skills in Agile methodologies, risk management, and project planning.Some of my professional achievements include improving the ticket creation and assignment processes for the infrastructure team by adding necessary data fields to the Jira Service Desk, leading the implementation of a hierarchical ticket plan using Jira Plans for multiple client and service teams, and supervising the development of a lightweight application for lower-end smart TVs. I also improved the CXO stakeholder experience by implementing solutions for timely deliverable production date updates from an existing dashboard, and delivered a release calendar and status tracking system for 10 teams. I am skilled in Confluence, Jira, Google Suite, Microsoft Suite, DevOps, Delivery Management, Software Development Lifecycle, Application Development, Status Reporting, and Documentation. I value collaboration, contribution, and support, and I have worked with Engineering Managers, tech leads, developers, and stakeholders to ensure the success of the projects. I have also mentored and trained new hires and interns, and provided knowledge transfer and best practices sessions.