Complete IT Infrastructure with primary focus on Enterprise Resource Planning (ERP), Managing Users & Hardware, Internet Services, Email Management, Cyber Security & User Experience.40+ Locations across Madagascar.Infrastructure being managed - Microsoft Dynamics Navision, Juniper, Edimax, PaBx IP Phones, Servers, Database & SQL, Fortigate, GLPI, Zabbix, Kaspersky, Wireguard, NAS, DRS, DRM, M365, Zoho Mail.

CCM is an aggregator for various NBFCs in India with footprints in all major Tier I, II and III cities. My deliverable were – • Develop enterprise framework for the Company.• Devise strategy for Business Processes, Business Capabilities and Data.• Developing architecture for Business, Information and Technology. • Business Architecture - Identify and setup - Business Drivers, Business Delivery and Business Boundaries.• Information Architecture - Identify and setup - Knowledge Management, Integrity Management and Usage of Resources• Technology Architecture - Design the framework, Outsource for development and Deliver a CRM portal that automates the entire operations concerning – Internal, Customer and Principal in 3 weeks. The project has been already delivered successfully.• Make proposals for partnering with new major Principal NBFCs.• Digitize the internal operations at the Company.• Prepared 5 years projections for the Company @ 5% appreciation on – Revenue, Budget, Target, Team Size and Assets under Management for multiple products.• Currently leading the website development project through third party agency.• Prepared Customer Retention Strategy guidelines for CCM which has started as well.• Lead the operations – optimize the process, cut down repetitive actions and provide automation.• Social Media directives.

- A family venture and source of extensive experience in driving business.- Managed the team to deliver 2 projects for the Company – Software Functional Architecture for Startling Solar and North India Solar Summit within budget, stipulated deadline and limited resources.- Helped in expanding the Business in North India and APAC taking the revenue up by 3X.- Created Business blueprints that eased the operational efficiency.- Improvised the positioning of the Company by suggesting and implementing digital presence which also helped in gauging the ROI through footfalls.- Increased productivity by cutting down repetitive processes.

- Assisted the Sales Team, Account Management and Implementation Teams in the crafting of technical solutions that support the integration of the LMS and EPM products with client and third party applications.- Assessed needs, documented customer requirements and offered compelling winning solutions to 300+ clients.- Assisted in training employees on the product and client delivery history lowering repetitive issues by 70%.- Created BRD, FSD and SRS in an effective manner. This helped in lesser iterations.- Have handled Clients and Resources in a variety of time zones hence, well versed with different cultures.- Review allocations, team member capacities and timelines; work with other managers to create detailed project plans from estimated scope of work.- Effectively tracked and communicated project status, risks, issues, estimate vs actual hours, and budgets; while providing in-depth status reports to Management, both orally and written using various Microsoft office tools.- Applied consistent approach and delivered consistent quality across engagements.

- Introduced the concept of GAC utility to bring all the Customers into one Library which helped the Company to apply fixes, patches and builds to all Customers at one go.- Introduced the scope of SQL Injection threat and helped the Company establish injection free environment.- Introduced the automation framework for the phase of Release Testing cutting the time-frame by 94% and human resource utilization by 90%.- Introduced Agile methodology which brought the release cycles from half-yearly to bi-weekly sprints.- Success Roadmap – QA Engineer to Sr. QA Engineer to Test Lead to Client Engagement in USA and SE Asian countries in less than 4 years.- Made QA department visible and an important asset to the Company.- Introduced various open source tools like ACT, Gendarme, Aptimize, Red Gate, Beyond Compare, WCF Storm, Web link validator and many more to strengthen the quality of delivery and enhance the process while keeping the budget of Company in control.- Awarded Best Emerging Leader (twice) and Best Performer.

- Completed extensive training of 4 months on IT subjects at Hyderabad Training Center and 2 months on CRM Siebel at Mysore Training Center.- Configured Siebel Applications for clients – Charles Schwab, Wells Fargo and Australian Mutual Provident.- Executed Test Scripts and ensured complying with deadlines.- Logged bugs and defects.- Did a walk-through of Test Plan with Charles Schwab.