Kshitij Tomar (Tom) Email & Phone Number

New Delhi, Delhi, India

New Delhi, Delhi, India

Working on the supplier portfolio by adding more accommodation providers for top Universities across the globe by understanding the business needs and managing the contracts with the providers.Effectively monitoring the lead generation process to ensure optimum utilization of the services from the new providers.Ensuring process documentation and cascade of the processes to the Sales team to facilitate the booking process.

New Delhi, Delhi, India

Handling a team of Relationship Managers and Product Experts for Pre-Sales and Post-Salesprocess including Product Demo and Sales Delivery process.Pre-Sales and Post-Sales process include quoting price to the customer, car demo, preparing pro-forma Invoice, helping customer make a sales decision by fulfilling and maintaining the requisites from customer’s point of view and their experience with the brand/organization and handling different queries till the lifetime of a sold product.Training the team on Product, Customer satisfaction and experience, Process, Interdepartmental communication as well as problem solving/conflict resolution.Ensuring customer satisfaction at the highest level and as a result responsible for Customer Satisfaction Index survey scores as conducted by the OEM.Regular reporting of mandatory requirements by the OEM such as FasTag, Audit points to higher management and to the OEM as well.Auditing processes and basic requirements as well as getting audits done through independent auditing firms like PwC, Deloitte etc on processes, files.Finding ways and means to improve processes and suggesting the same to Higher Management to take corrective actions.

New Delhi And Ahmedadad

Meeting sales targets on Postpaid, Prepaid, Cash, Dongles and parameters like Mpesa.Driving store agents through TL for revenue generation.Training new agents on processes and daily sessions on changes in market and product.Looking after critical parameters like Wait time Management, NPS, FTR.Daily cash monitoring and ensuring deviation free cash handling. Mentoring and training team members, monitoring team performance, reporting branch progress to Area Head.

Ahmedabad, Gujarat, India

Involved in sales of best in class Honda Cars.Formulating potential based weekly/monthly team sales targets;Carrying out marketing and promotion of the product through events and displays.Training the sales team about the new developments/changes.Preparing comparison sheets showing how the product is better in comparison to the competitorproducts.Maintaining team and individual target achievements and monitoring team's daily performanceand reporting of the team's productivity on monthly basis.

Ahmedabad, Gujarat, India

Profile included contacting key people in the companies for data including Senior Managers, CEOs, CTOs etc.• Finding contacts for Fortune 500 companies through internet research and calling(USA &UK)• Doing internet research to find our relevant information about a company and its work profile through platforms like Hoovers.• Tracking and updating contact numbers, email ids, designations and names of top of the line people.

Ahmedabad, Gujarat, India

Helping eBay US customers to navigate successfully through the process of selling items on the site from start to finish• Check member accounts to provide accurate information to their specific problem or concern.• Follow up with customers on issues that were not able to be resolved during a single contact.• Assisting low tech customers in troubleshooting and billing invoice questions• Supporting sellers in listing items, selling items, registering an eBay account, basic eBay account information, and PayPal account linkage• Target based email reverts and calls maintaining highest of customer satisfaction scores.

Mba, Marketing

M.Sc. Computer Applications & It

B.Sc. Computer Applications & It

12Th, C.B.S.E