Kshitiz Singhal Email & Phone Number

Delhi, Dl, In

Delhi, Dl, In

Gurugram, Haryana, India

As a newly promoted Senior Manager at Airtel Payments Bank, I lead critical functions that drive operational excellence, governance, and business resilience. My role encompasses:1. Vendor Governance: Overseeing strategic vendor relationships to ensure optimal performance, compliance, and cost efficiency through robust governance frameworks.2. Product Management – GRC Applications: Driving the development and implementation of Governance, Risk, and Compliance (GRC) platforms to enhance risk management, regulatory compliance, and operational effectiveness.3. Customer Experience Governance: Leading governance initiatives to monitor and improve the customer journey, delivering measurable enhancements in satisfaction and loyalty.4. Operational Risk Management: Designing and implementing Risk and Control Self-Assessments (RCSA) and leading risk mitigation strategies to strengthen the organization’s risk posture.5. Business Continuity Management: Managing a comprehensive business continuity and disaster recovery framework to ensure resilience and continuity during disruptions.I am committed to fostering innovation, optimizing processes, and delivering impactful solutions that contribute to organizational growth and long-term success.

Gurugram, Haryana, India

As a Business Control Manager, my role is to strengthen the first line of defence by focussing on three key areas:1. Regulatory Compliance & Risk Mitigation: I design and implement robust controls to ensure adherence to regulations and bank policies. I collaborate with the Risk team to identify and test controls against potential threats, building a strong first line of defense.2. Elevating Third-Party Risk Management: I partner with critical vendors to proactively manage risk. This includes:a) Implementing action plans based on audits.b) Conducting on-site reviews to identify and mitigate threats.c) Driving innovation by implementing Archer to automate TPRM processes.3. Enhancing Customer Experience: I work closely with the Customer Experience team to ensure accurate complaint reporting and establish efficient complaint handling processes. By implementing corrective actions from audits, I help foster a positive customer experience.

Gurugram, Haryana, India

1. Responsible for leading & execution of SOX controls testing for a leading Media company in US which involved the following activities:• Planning and Executing SOX controls testing in coordination with EY US team members and leadership• Reviewing SOX control tested by junior team members and resolving their queries• Participating in client meetings, walkthroughs and updating testing attributes wherever required• Documenting process narratives and flowcharts for clients to easily view their internal control processesProfessional Recognition• Was awarded ‘Kudos Award’ by EY India TMT Consulting leader and Engagement partner for exemplary performance on the SOX engagement2. Responsible for executing Compliance reviews of International Partners/Distributors in countries like Germany, Sweden, Poland & Croatia for a globally leading technology company which involved the following activities:• Conducting walkthroughs, testing compliances & identifying anomalies in areas like sales, incentives, and data security.• Leading meeting with partners to discuss the improvement opportunities identified and helping them in preparing an action plan• Finalizing audit reports and updates sent to management detailing the issues identified along with the action plan agreed with partners/distributor

Delhi, India

Responsible for leading audit programs across different business lines & business processes which involved the following activities:• Finalizing Risk & Control Matrices consisting of identified risks in the process reviewed along with the existing controls• Identifying significant improvement opportunities for re-engineering key processes including new product listing, inventory management, courier invoicing & digital marketing • Finalizing audit reports highlighting key findings with practical recommendations to strengthen overall process controls.• Undertaking sessions imparting knowledge to team members regarding innovative test steps and significant risks in different processes• Performing (Action Taken Reviews) ATR's for audits covered in past• Drafting SOP’s for different business processes in alignment with relevant stakeholders

Gurugram, Haryana, India

Actively involved in the execution of US and UK member firms’ engagements related to SOX Compliance, Internal Audits & Process documentation which involved the following activities: a) Planning and Executing SOX controls testing b) Participating in client meetings, walkthroughs and updating documentation/flowcharts accordingly c) Documenting process narratives and flowcharts for clients to easily view their internal control processes.

New Delhi Area, India

Responsible for planning & executing audit programs across different business lines & business processes and presenting key findings with practical recommendations to the senior management. This involves the following activities:• Identifying process gaps using data analytics tools like Alteryx & MS Excel, conducting system walk-throughs and reconciliations for key processes including Vendor payments, Collections, Margin calculation, Purchase price allocation, Discount management, IT Assets Management• Assisting in the implementation of transformed processes, change management, training and continuous monitoring of processes• Assessing revenue leakage areas of company-owned & company-operated stores and implementing measures for real-time corrective actionProfessional Recognition• Was awarded ‘You are Stupendous’ badge by the Internal Audit head for identifying significant improvement opportunities during Revenue Assurance review using complex data analytics on Alteryx • Was awarded ‘You did an excellent job’ badge by IA Manager for creating effective reports & presentations

Gurgaon, Haryana, India

Served as an Analyst in Risk Advisory practice, conducting process reviews for clients in Pharmaceutical & Healthcare Industry.• Assisted and led internal audit reviews of business processes such as Sales, Logistics, Inventory Management, Procurement, Production & Repair & Maintenance for different companies of the Jubilant Bhartia Group• Assisted in Domestic Sales & Compliance reviews of Fortis Healthcare Ltd. and Jaypee Healthcare Ltd.• Presented audit reports to the senior management detailing the identified risks, process gaps & improvement opportunities.Notable Assignments• Executed IFC assignment of group companies of the Jubilant Bhartia Group in a team and was awarded the Kudos award for ably assisting the senior leads in meeting the assigned targets timely• Led Sales & Logistics reviews of US & Belgium subsidiaries of Jubilant Lifesciences Ltd. and was awarded the Kudos award for identifying significant improvement opportunities

Executive Master Of Business Administration, Operations And Technology

Pursuing a Post Graduate Diploma in Management (PGDM) with a specialization in Operations and Technology.

Bachelor'S Degree, Economics, First Division (Cgpa - 7.4)

Commerce With Maths, 96.2%, Rank 1 In Commerce Department