Kaitlin Shotto Email & Phone Number

• Work directly with Fleet Account Managers from large corporations and organizations to manage the servicing of all fleet vehicles and large trucks, clients include USPS, MYR Group, and NF String.
• Met and exceeded all sales goals in gross profits, effective labor rates and customer pay labor hours*Build clientele for opening of newly built truck center by utilizing current reputation as an outstanding fleet.

Mechanicsburg, Pennsylvania, United States

*Balance high volume work flow while providing superior customer service*Utilize extensive technical knowledge to explain detailed repairs in a less complicated manner*Work with fleet account managers to prioritize their needs and manage constant work flow*Submit detailed work summaries for fleet management companies to expedite repair approvals*Organize.

Mechanicsburg, Pennsylvania

*Providing customer service excellence and maintaining high CSR scores *Communicate technical information to customers in a more comprehensible fashion *Set and maintain daily schedules to allow for continuous workflow in the most efficient way*Work with used car department to expedite the flow of used vehicles through the shop without hindering the flow.

Mechanicsburg, Pennsylvania, United States

*Inform customers of the needs of their vehicles *Explain specific vehicle maintenance requirements and necessities based on mileage*Manage scheduling for the team to ensure maximum efficiency*Transfer detailed correspondence between the technicians and customers

Harrisburg, Pennsylvania, United States

*Educate customers about the problems with their vehicles *Selling necessary services to meet the customer needs*Collecting parts pricing and availability from aftermarket vendors to create repair estimates*Transfer detailed correspondence between the customers and technicians

Chambersburg, Pennsylvania, United States

*Balanced and reconciled registers in amounts ranging from $300 to $2500*Provided exceptional customer service to both retail and commercial customers *Resolved customer concerns in a way that best helps the customer and follows the proper processes *Completed and assigned merchandising planograms to ensure the correct display of products as per corporate.

Chambersburg, Pennsylvania, United States

*Manage a staff of seventeen employees*Organize and delegate daily tasks*Work with the staff to find ways to best obtain customer service excellence within the store *Ensured proper inventory by constant scans of outages and being hands on with the daily inventory delivery process

Shippensburg, Pennsylvania, United States

*Worked Full-Time while completing a Full-Time schedule of college courses*Balanced and reconciled registers in amounts ranging from $300 to $2500*Provided exceptional customer service to both retail and commercial customers *Resolved customer concerns in a way that best helps the customer and follows the proper processes *Completed and assigned.

Bachelor'S Degree, Criminal Justice And Corrections

Accelerated High School Program, Automobile/Automotive Mechanics Technology/Technician

The accelerated high school program is available for high school students that are able to maintain a certain GPA and score an 1170 or.

High School Diploma, Automobile/Automotive Mechanics Technology/Technician, 12