Partners with business, internal/external collaborators and Leadership to understand current Partner experience while designing and implementing features that enhance the functionality of Service Level OfferingsManages vendor development and testing services to ensure product quality and on time deliveryDrives, manages and executes product roadmaps based on business and Partner needs.Drives management of team user stories for monthly releases

Oversaw business operations and provides strategic leadership. Responsibilities include developing and implementing strategic plans and company policies, maintaining an open dialogue with stakeholders while driving organizational success

Served as the Program Manager for the Initiation and planning phases of an Enterprise Digital Contracting transformation effortResponsible for managing the strategy and delivery of the roadmap, project management, conducting issue and risk management activities and roll up reporting for all workstreamsWorked closely with key stakeholders to facilitate working sessions for requirements gathering and high-level user story developmentSupported the development of cost estimations

Performed Risk Treatment for the Digital Security and Risk Engineering Organization. The Risk Treatment Team ensures that high-risk security, privacy, regulatory, and Internal Audit findings are addressed with risk treatment plans in a timely manner and with the appropriate level of management accountability. Facilitated Security Risk Reduction and Treatment Team Service Reviews, Campaign and project intake triage, Strategy update briefings, Tracked and monitored risk through EGRC (RSA Archer Tool), Compiled Campaign summary report for CISO meetings , Reduced past due security issues by ~60% over two month period.Provided day to day portfolio management of key technical engagements for Wholesale Product and Technology. Hands-on executive and technical management to ensure that programs were clearly scoped and understood by all levels of stakeholders. Tracked in-progress projects to elevate risks and issues while making sure initiatives achieve foretasted value. Provided direct support to senior management while being empowered to drive individual project direction.

Planned, executed, and finalized multiple projects of varying size and scope, according to strict deadlines and within budget. Acquired resources and coordinated the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Defined the projects’ objectives and milestones while overseeing quality control.Responsible for day-to-day operating activities, including revenue and sales growth; expense, cost and margin control; and monthly, quarterly and annual financial goal management. Accountable for designing, improving and implementing the systems used to produce and deliver services.

Responsible for day to day operations and management of LISTED, Elite Fotobooth and Elite Collective brands. Developed use cases and user stories. Gathered business, functional, technical and design specifications. Implemented project controls throughout the software development life cycle with AGILE, SCRUM methodologies for LISTED. Worked with UX/UI and development teams to create an electronic guest list native applications for iOS and Android with client facing website and administration portal.

Responsible for business development and emerging technologies.Developed a cloud based mobile medical communication application using Phone Gap, Sencha, JQuery Mobile and Windows Azure Cloud services - Mobile Services - SQL DatabaseStorage - Service Bus - Active Directory - App Service Add-Ons.

Technical Delivery ManagerOpenTextProvided Project Management and Technical Delivery Management for the replacement of FileNet, T-Mobile's invoice processing solution with OpenText VIM (Vendor Invoice Management). Managed multiple work streams including Archive Server, Invoice Capture Center, Document Pipeline, Enterprise Scan and VIM. SharePoint OnlineProvided Project Management and Technical Delivery Management for SharePoint 2007 migration to O365 SharePoint online. Managed multiple work streams including Service Catalog Definition, Governance, Information Architecture, Configuration of Services & Components, Service Readiness & Support Planning, Early Adoption/Migration Plan, mobility for SharePoint, OneDrive for Business, Metavis Process & Procedures for Migration & Restructuring.SAP FinanceResponsible for leading day-to-day management and optimization of projects. Assessed risk, determined goals and served as a trusted advisor/consultant to key clients for SAP FI, HANA, PDM, EIP, SAP Loans and OTC projects

Gathered business requirements, business process and flows for Microsoft TechNet Security Response. Worked with UX design to deliver high definition wire frames for Microsoft Security Bulletin redesign & Microsoft Research. Conducted interviews, gathered business requirements and functional specifications from key stakeholders in Cambridge UK for UI redesign of geospatial database mapping application with Microsoft Research. Performed heuristic analysis which facilitated improved UI recommendations to exceed client’s expectations.Both projects required experience in Windows 8 modern design styles and the following:• The ability to refine user feedback and drive workflow enhancements through iterative process• The ability to deliver high quality UX Specs and Style guides to the developer team for future implementations while thinking big picture and create innovative design mock-ups • Software requirements, functional specification, technical specification, design specification, business analysis of existing products, developed test cases for UAT, lead daily scrum standups, developed use case with UML for redesigned product functionality.

Provided business and technology solutions to the Microsoft Legal and Corporate Affairs department. • Showed excellence in leadership by managing, rebuilding and strengthening relationships with clients. • Managed multiple projects, resources, deadlines and budget simultaneously via TFS and MS Project. Defined project scope, goals and deliverable. Created business cases, requirements documentation and obtained final approval from client. Maintained quality control throughout project life-cycle. • Built new and managed existing solutions for business problems utilizing out of the box SharePoint features.Provided project management and light flash development for interactive demos. • Designed and developed interactive demo player• Gathered requirements for creative direction for client demo needs• Manage voice over artists and demo script executionProvided project management for multiple web design and development projects• Managed projects through SDLC• Managed design and development teams• Accountable for budget and resource management

Real Estate Investment Sales

Deployed, configured and maintained retail point of sale software and hardware installations. Served as network admin for a 12 cage ASP (application service provider) with platforms consisting of Linux and Windows server operating systems.

Served as first level support for CounterPoint Retail point of sale software. - Demonstrated problem solving capabilities while documenting client problems in great detail, as required in the case management process.- Responded to client cases and field inquiries in a timely and effective manner by answering known questions and reproducing straightforward technical problems. Client cases were closed with a 98.8% first call resolution accuracy. - Took ownership of resolving client support issues by case logging and management of escalation or resolution.

Night Auditor - Hampton InnFront Desk Supervisor - Hampton InnAssistant General Manager - Hampton InnFood & Beverage Director - Embassy SuitesIT Help Desk - 2nd & 3rd level support for System 21 Property Management System