Karim Ismael Email & Phone Number

Richmond, British Columbia, Canada

Scope: Consulting, Advisory & Strategic Planning.Manage the end-to-end customer experience for I&T service delivery. Manage portfolios across multiple lines of business, covering a broad range of projects with varied needs aligning strategic objectives with transformational change, operational sustainment, and future state visioning. Develop and foster.

• Scope: Identify, assess, develop and evaluate talent. Support the development of the holistic individual (technical skills, people skills, leadership skills)
• Oversee team and individual development
• Foster and manage relationships with individuals and teams
• Foster and manage relationships with Service Delivery Partners
• Plan and execute development sessions
• Manage the responsibilities of my direct reporting relationships

• Scope: Oversee and manage the provision of ongoing business support including, process improvement, business systems development, procedure development, delivery and maintenance of applications. Support governance for.
• Delivered and implemented enterprise testing practices through the introduction of governance, methodologies, processes and tools
• Matured the testing practice through consultation with tier 1 consulting firms and Sr. Managers
• Supported a $400 million transformation program with the successful delivery of large complex projects coupled with the integration and maintenance of many supporting applications across different platforms
• Motivated and managed a team of up to 20+ professional software testers (staff/contractors) focused on system, integration and UAT
• Led staff through a fundamental shift in how and why our work was changing - limited employee turnover to less than 3%

• Scope: Develop and provide senior level consultation in developing business strategies, directions and plans. Manage a broad range of business/system projects, manage operational problems and improve operating.
• Motivated and managed a team of up to 10 +professional BA’s (staff/contractors)
• Strengthened the solution delivery lifecycle by driving collaboration and stronger alignment with key delivery partners
• Raised efficiencies with the development of high performing teams focussed on quality and timely delivery of services
• Enhanced operations through strategic planning and organizational design

• Scope: BA Lead on large scale, complex projects, managing a team of BA’s. Participate in the development of key project initiation deliverables (business case, project charter, project scope). Facilitate meetings with.
• Defined and analyzed essential Business Requirements
• Improved decision making for key Stakeholders with the use of impact, correlative and trend analysis
• Managed and escalated risks/issues to the appropriate members of the Project Structure/Team
• Identified and presented Business Process Re-engineering opportunities to key Stakeholders
• Negotiated Service Level Agreements

Bachelor Of Arts (Ba), Business Economics/Criminology

Business Administration

Transferred to Simon Fraser University