Karim Ismael Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Richmond, British Columbia, Canada

Scope: Consulting, Advisory & Strategic Planning.Manage the end-to-end customer experience for I&T service delivery. Manage portfolios across multiple lines of business, covering a broad range of projects with varied needs aligning strategic objectives with transformational change, operational sustainment, and future state visioning. Develop and foster strong relationships with Executive, Sr. Management, Staff and Vendors to ensure end to end I&T service delivery meets or exceeds expectations. Support governance for best practices in capital investment funding and business analysis, project management and change management. - Established a new working framework for receiving and completing prioritized work- Championed and implemented the use of Agile principles, through the introduction of governance, process and tools- Delivered 80% more through the application of Agile principles vs waterfall- Collaborated with Enterprise Architecture and Sr. Business stakeholders to define a 3–5 year strategic plan- Co-led with an I&T Financial Services Manager, the transformation of our capital funding tools, processes and developed a standard governance model for investment plan, infrastructure, and I&T Operating projects, resulting in, a reduction in business case approval time (from initiation to approval) by 75%- Collaboratively managed with my director a $7M annual operating budget

Scope: Identify, assess, develop and evaluate talent. Support the development of the holistic individual (technical skills, people skills, leadership skills)• Oversee team and individual development• Foster and manage relationships with individuals and teams• Foster and manage relationships with Service Delivery Partners• Plan and execute development sessions• Manage the responsibilities of my direct reporting relationships• Emphasis on creating an enjoyable and confidence-building atmosphere

Scope: Oversee and manage the provision of ongoing business support including, process improvement, business systems development, procedure development, delivery and maintenance of applications. Support governance for best practices in business and testing analysis and promote the use of methods, strategies and techniques that lead to effective practices of the same.Establish and maintain collaborative working relationships with internal stakeholders (Executive, Sr. Managers and Business Partners) to provide advice and monitor business change progress, issue resolution and facilitation of successful technology and business change.Oversee and monitor resource assignments of all staff to multiple projects and initiatives to ensure business priorities and customer needs are met. Ensure department resources are appropriately assigned and are aligned with strategic objectives for the division and Corporation.• Delivered and implemented enterprise testing practices through the introduction of governance, methodologies, processes and tools • Matured the testing practice through consultation with tier 1 consulting firms and Sr. Managers• Supported a $400 million transformation program with the successful delivery of large complex projects coupled with the integration and maintenance of many supporting applications across different platforms• Motivated and managed a team of up to 20+ professional software testers (staff/contractors) focused on system, integration and UAT • Led staff through a fundamental shift in how and why our work was changing - limited employee turnover to less than 3%• Reduced time to deliver key deliverables by 30%• Managed a $500K annual operating budget - always beat annual targets

Scope: Develop and provide senior level consultation in developing business strategies, directions and plans. Manage a broad range of business/system projects, manage operational problems and improve operating efficiency. Manage an operating budget for a work unit, full supervision of the unit providing coaching, mentoring, guidance, advice and/or direction to internal and external resources as it relates to their assignments. Manage and lead a team on large scale, complex projects related to technology, policy and operational change. • Motivated and managed a team of up to 10 +professional BA’s (staff/contractors) • Strengthened the solution delivery lifecycle by driving collaboration and stronger alignment with key delivery partners• Raised efficiencies with the development of high performing teams focussed on quality and timely delivery of services• Enhanced operations through strategic planning and organizational design

Scope: BA Lead on large scale, complex projects, managing a team of BA’s. Participate in the development of key project initiation deliverables (business case, project charter, project scope). Facilitate meetings with key business partners to define their business requirements and produce all key BA deliverables (functional and non-functional requirements) to meet the needs of key project stakeholders. Establish and maintain strong collaborative working relationships with key project members and stakeholders (PM, Development Lead, Test Lead, Business Sponsor, end user focal point) to ensure the delivered solution meets the operational needs of the business. Create, monitor, execute and manage a project schedule to ensure project budgets are controlled, met and deliverable dates are met as scheduled. Deliver all projects on time, on budget and within the defined scope - attention to detail without losing sight of the overall project objectives/goals.• Defined and analyzed essential Business Requirements• Improved decision making for key Stakeholders with the use of impact, correlative and trend analysis • Managed and escalated risks/issues to the appropriate members of the Project Structure/Team• Identified and presented Business Process Re-engineering opportunities to key Stakeholders• Negotiated Service Level Agreements• Developed project and methodology improvements through post implementation reviews • Evaluated software systems to assess suitability for the client

Bachelor Of Arts (Ba), Business Economics/Criminology

Business Administration

Transferred to Simon Fraser University