• Strategizes new and improved ways to promote the personalized patient and provider experience with digital therapeutics• Clarifies requirements and delivery expectations with clinical, operational, and business stakeholders. Supports initiation and execution of continuous improvement efforts in coordination with research and deployment teams to optimize digital extension and transformation of services.• Performs audits of key functions to ensure data and process integrity; initiates resolution of identified issues and monitors measures to ensure that improvements.• Acts as a resource to Banner on best practices for digital customer solutions. Keeps current on emerging digital technologies and digital adoption and engagement trends. Acts as the voice of the patient in the digital space• Demonstrates critical creative thinking as evidenced by high-value digital projects, products, and solutions• Possess strong communication, collaboration, and presentation skills, and the ability to maintain relationships with diverse internal and external stakeholders.

• Working alongside each Banner HIMS departments to provide customer service and adequate turnaround times on pending requests• Clinical abstracting of the electronic health records to provide complete and accurate certified information for audits, legal proceedings, insurance companies, and government entities• Cross checks each hospital-specific databases to ensure the quality and completeness of the records requested• Responsible for maintaining and monitoring administrative tasks• Conducts quality control on each patient’s electronic health record to ensure quality and accuracy • Technically competent in health information technologies: Fetalink, SoftMed, Allscripts, Cerner, MS4, OnBase, XR, NextGen, Centricity, Peribirth, Chartmaxx, IDX, Epic, EDCO, nThrive, and Sunrise.• Daily use and obedience of Health Information Technology for Economic and Clinical Health (HITECH), Healthcare Effectiveness Data and Information Set (HEDIS), and the U.S. Health Insurance Portability and Accountability Act (HIPAA).• Exhibits consistent leadership behaviors with excellent customer service skills to all stakeholders• Provides clear and professional customer service to stakeholders • Promoted from the previous position as HIMS Tech to HIMS Tech Senior in the same department

• Handled daily inquiries into the status of pending requests• Provide customer service with knowledgeable and friendly interactions• Completed STAT medical records requests for physician offices via, email, and fax• Reviewed and analyzed requests for accuracy to ensure the request was completed correctly• Interpersonal skills with HIMS Technician Senior teams to address concerns or issues• Demonstrate problem solving skills with vendors and stakeholders to avoid complaints and long turnaround times• General administrative duties that include filing, faxing, responding to correspondence, and making copies• Provide training and support to new hires• Delivered accurate and reliable information of the status of requests to give reasonable completion expectations promoted from this position to be a HIMS Technician Senior

Provide guidance to patients for enrollment into government insurance programs to ensure their coverage to receive treatment.