Kelly Small Email & Phone Number

Burbank, California, United States

- Responsible for logistics and conflict resolution for 56 Edit Bays, 28 Story Rooms, two Vendor Review Rooms, and one 52 seat theater- Subject matter expert for in-house developed scheduling tool, driving feature requests and product development - Collecting and formatting usage metrics to various stakeholders within the studio, as well as translating the data into real-time cost analysis- Build and maintain relationships within the studio, creative editors, directors, and various members of production to better foster a community

Orange County, California, United States

- Maintains every facet of daily operation for 15 attractions and shows; leveraging daily demographic reports to better anticipate trends and needs, coordinating facilities and engineering response, and supporting front-line employees to create a safe, seamless, and efficient guest experience- Oversees 600+ employees managing individual schedules, maintaining job knowledge, identifying and correcting behavior trends, while also providing guidance and conflict resolution- Fosters a firm-but-fair work environment to better balance each employee by striving to meet individual needs, improving overall retention and further reaching business goals - Streamlined the acclimation process for New Hire employees, verifying they feel comfortable, valued, and respected while ensuring they meet clearly defined brand standards and rigorous safety standards

Orange County, California Area

- Partnered with WDI Ride and Show teams to commission, integrate, and test all operating elements of Millennium Falcon: Smuggler’s Run and Rise of the Resistance- Monitored the safety and wellbeing of over 150 Test and Adjust Cast Members on an active construction site, ensuring State and Union Compliance Standards were upheld- Coordinated the deployment and scheduling of Test and Adjust Cast Members to support WDI Ride and Show teams and their respective trade partners- Tracked attraction development progress and documented anomalies by keeping accurate and timely notes- Managed a team of ten that developed the first fully immersive training guide and facilitated job knowledge for 1600 Cast Members- Developed and implemented flexible staffing plan to deliver on the “Living Land” concept while seamlessly providing fundamental necessary Guest Control- Strategized with Industrial Engineering to design a practical extended queue for Millennium Falcon: Smuggler’s Run- Maintained confidentiality and discretion among multiple levels of Resort management

Orange County, California Area

- Blended private events with daily operation as seamlessly as possible to preserve the integrity of the show for all Guests- Demonstrated the ability to think and act quickly by operating with an end goal and little to no instruction- Upheld Brand Standards for professionalism on events ranging from AP days to press junkets- Redesigned a rigorous training program for incoming special event leads

Orange County, California Area

- Managed and coordinated over 400 Cast Member shifts daily, ensuring State and Union Compliance Standards were upheld- Maintained confidentiality and discretion among multiple levels of Resort management- Tracked shifts and document anomalies by keeping accurate and timely notes- Organized special projects as needed

Orange County, California, United States

- Developed methods for the integration of CDC guidelines into standard operating procedures that will be used as the cleanliness and safety standard for all resort attractions - Authored return-to-work materials to both reacquaint Cast Members with their role and reiterate the firm foundation of expectations regarding global safety and cultural awareness

Orange County, California Area

- Designed entirely new Guest-flow strategy for Disneyland Diamond Celebration offerings- Fortified leadership team by encouraging Cast to share skills and styles from their business units- Streamlined department workforce by developing a cost efficient staffing plan

Orange County, California Area

- Acted as liaison for the newly developed Guest Show Operations Management team by developing standard operating procedures for the Command Center- Created and maintained all tools/spreadsheets necessary to track budget, resource inventory, schedules, and work orders- Coordinated with line of business partners to better plan and support peak period staffing and Guest demand strategy

Orange County, California Area

- The World Famous Jungle Cruise- Indiana Jones Adventure: Temple of the Forbidden Eye- Disneyland Opera House

Orange County, California Area

The World Famous Jungle Cruise- Project Lead Major Modification: Interim Gap Mitigation 2012- Test and Adjust Lead – Major Modification: Final Gap Mitigation 2016Guest Show Operations- Subject Matter Expert: Adventureland “Expansion” 2017- Core Lead – Design and Implementation: Fantasmic! Guest Flow 2017- Core Lead – Design and Implementation: Diamond Celebration Guest Flow 2015 - Core Lead – Implementation: Fantasmic! FASTPASS 2014Big Thunder Mountain- Opening Crew: Major Rehab 2014

Orange County, California Area

- The World Famous Jungle Cruise- Indiana Jones Adventure: Temple of the Forbidden Eye- Guest Show Operations

Technical Theater, Emphasis In Stage And Event Management

Hospitality Administration/Management