• Created and led the strategic vision for digital patient experience for immunology brands around the world• Created capability and features that supported the adoption and maintenance of the newly launched drug to support patient in their treatment• Planned, facilitated, and managed $8mm budget to run the digital ecosystem for global affiliates• Created, localized, and activate globally created brand to interested affiliates across the globe• Led initiative to create a centralized operating model for product for the global technical organization

• Led a multi-state, multi-year CRM migration initiative for a large healthcare payor• Led digital strategy initiatives efforts with a several healthcare and life science companies on setting business and technical roadmaps for 5 to 10 years• Introduced and implemented the SAFe Agile methodology and created re-useable assets such as playbook for several organizations• Supported a major P&C carrier in developing a 5-year IT implementation strategy and presented recommendations to executive leadership• Developed a reusable tool that conducts cost and price analysis to forecast resource needs and determine an acceptable price for various services provided • Conducted companywide process workshops and recommended specific projects to reduce personnel cost and increase operational efficiency

• Facilitated executive level workshop sessions to identify and collect key business priorities and set strategic direction on technology initiatives• Led a business requirement work stream for a major US based broker’s automobile book of business • Implemented governance and procedures for Systems Development Life Cycle approach for an IT Enterprise Organization at a mid-market insurance provider• Created a variety of re-usable tools to track project effort burn rates, expenses and overall status • Designed a process that saved over 55 hours of resource time each month by designing procedures and an action plan during the client’s month-end validation process

• Developed and implemented an organizational framework and demand management process for the Content Services team• Established a business analyst structure for the document management and storage team at an enterprise level

• Saved over 55 hours of resource time each month by designing procedures and an action plan during the client month-end financial validation process. • Coordinated with software vendors, clients, and the Accenture team in providing an accurate validation count during conversion.