Key Accounts Relationship Manager, Account Manager, Client Relationships-Maintain and grow client relationships for accounts with high Revenue-Responsible for building relationships with clients and associated vendors -Moderate travel and face to face interaction with key management and operational staff -Coordinate with client and internal resources to improve operating mechanisms and processes to maximize efficiencies in the areas of check processing, mobile payments, risk… Show more Key Accounts Relationship Manager, Account Manager, Client Relationships-Maintain and grow client relationships for accounts with high Revenue-Responsible for building relationships with clients and associated vendors -Moderate travel and face to face interaction with key management and operational staff -Coordinate with client and internal resources to improve operating mechanisms and processes to maximize efficiencies in the areas of check processing, mobile payments, risk services, collections, reporting, hardware and software Show less

Key Accounts Relationship Manager, Account Manager, Client Relationships-Maintain and grow client relationships for accounts with over $500,000 in annual revenue -Responsible for building relationships with clients and associated vendors -Moderate travel and face to face interaction with key management and operational staff -Coordinate with client and internal resources to improve operating mechanisms and processes to maximize efficiencies in the areas of check processing… Show more Key Accounts Relationship Manager, Account Manager, Client Relationships-Maintain and grow client relationships for accounts with over $500,000 in annual revenue -Responsible for building relationships with clients and associated vendors -Moderate travel and face to face interaction with key management and operational staff -Coordinate with client and internal resources to improve operating mechanisms and processes to maximize efficiencies in the areas of check processing, mobile payments, risk services, collections, reporting, hardware and software-Responsible for account portfolio with Annual Net revenue of over $4MM-Respond to proposal requests for new product offerings Show less

Role modified to Customer Care Lead after ECHO was acquired by INTUIT in March of 2008-Lead multi-skilled service team in payment industry-Assisted in recruitment and retention of staff of 25 employees-Trained, supervised and evaluated staff, coached improvement management skills-Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies-Provided employees with tools to maintain and increase service levels to both… Show more Role modified to Customer Care Lead after ECHO was acquired by INTUIT in March of 2008-Lead multi-skilled service team in payment industry-Assisted in recruitment and retention of staff of 25 employees-Trained, supervised and evaluated staff, coached improvement management skills-Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies-Provided employees with tools to maintain and increase service levels to both internal and external customers-Successfully refined and implemented new projects-Developed and monitored performance metrics and agent coaching processes Developed and implemented new systems functions, which resulted in shorter call times and high service levels-Wrote and implemented internal training documents for new products and customer databases-Formulated, wrote, and implemented new employee training and assessment manuals-Worked with customers, development and product teams by providing feedback on current products and systems and provided recommendations for improvements-Developed Specialized Service Team for supporting high priority accounts and partner relationships-Responsible for building and maintaining relationships with partners and associated vendors.-Implemented, supported, and maintained relationships with 200 member partner channel for ACH and Check Verification services as well as up sold existing product offerings. This included card processing, mobile payments, risk services, collections, hardware, and software.-Coordinated with client and internal resources to improve operating mechanisms and processes to maximize efficiencies. This included the use of statistical data; risk analysis; understanding of internal and external operation procedures; customer service scripts-Analyze statistical data to better support operations, maximize operation efficiency and reduce exposure Show less

In March of 2008 ECHO was acquired by Intuit. During this time my role was evaluated and adjusted from Supervisor to Lead.

Network Installation and Maintenance