Head Of Service Design And Transition
Current
Aug 2021 - Present
AeroLeads people directory · profile
Ketan Mistry Email & Phone Number
Head of Service Design and Transition
at
Aker Systems
1 work email found
@cgi.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Service Design and Transition
Location
Rugby, England, United Kingdom
Company size
Who is Ketan Mistry? Overview
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Quick answer
Ketan Mistry is listed as Head of Service Design and Transition at Aker Systems, a with 45 employees, based in Rugby, England, United Kingdom. AeroLeads shows a work email signal at cgi.com and a matched LinkedIn profile for Ketan Mistry.
Ketan Mistry previously worked as Service Architect at Bae Systems Applied Intelligence and Service Transition Manager at Cgi. Ketan Mistry holds Bsc Hons Computing, Computing from The Manchester Metropolitan University.
Company email context
Email format at Aker Systems
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{first}.{last}@cgi.com
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Profile bio
About Ketan Mistry
Ketan Mistry is a Head of Service Design and Transition at Aker Systems. He possess expertise in it service management, service delivery, itil, service management, team management and 45 more skills. He is proficient in French. Colleagues describe him as "As a Support Manager reporting to Ketan, I value his work in re-organising the customer support department. This has empowered Serck/Schneider Electric to deliver Support services to our customers systems which are Critical to National Infrastructure (CNI). Ketan has developed a workplace which is fun and lively whilst maintaining his commitment to service management."
Listed skills include It Service Management, Service Delivery, Itil, Service Management, and 46 others.
Current workplace
Ketan Mistry's current company
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Aker Systems
11 roles
Ketan Mistry work experience
A career timeline built from the work history available for this profile.
Service Architect
Jun 2017 - Jul 2021
Service Transition Manager
Manage the Service Transition/Introduction process for new and changed Services in linewith ITIL best practices across a portfolio of Agile projectsTransitioned Environment Agency FFFS project covering IaaS, PaaS and Microsoft Azure cloud services (£4.5M)AchievementsSuccessfully managed the Service Transition for the large-scale IT outsourcing of ScottishBorders Council (£87.2M)Designed new departmental processes for project initiation and project closureformalising activities and ensuring project sign-off
Nov 2015 - Jun 2017
Senior Service Manager
• Took over £1M Service Transition for strategic customer Mitsui Sumitomo Insurance within 8 days of commencing new role and delivered 95% completion within 5 weeks• Established new support processes for Mitsui and re-designed existing support processes to improve customer service• Identified weaknesses in the Service Transition process and designed/implemented new process to ensure all transition requirements were successfully captured and delivered
May 2015 - Oct 2015
Senior Ict And Cloud Support Service Delivery Manager
• Managed the business-wide Service Transition to Azure cloud services, Microsoft Office 365, Lync and Windows Mobiles• Designed new range of KPIs to improve Management Information and implement closer control over Support Team performance• Conducted formal review of processes identifying missing processes, improving process reporting and designing new ITIL-aligned processes to meet business needs• Redesigned month Service Delivery report significantly improving file size, clarity of presentation, quality of data and utility of report to senior management
Nov 2014 - May 2015
Senior Symantec.Cloud Service Delivery Manager
• Mobilised, planned and lead the Service Transition of key £3.25M government Public Services Network (PSN) e-mail security project certified to ISO 20000• Designed ITIL v3 Problem and Change Management processes to fit the new Service• Took charge of 3rd party vendor management ensuring contracts were in place, SLAs were aligned and contact information was accessible to all internal parties
Feb 2014 - Nov 2014
Service Delivery Manager
• Transitioned new National Grid Gas service (£75M) into the live operational environment in a controlled and risk-assessed manner without disruption to service operation
Mar 2009 - Dec 2013
Saas Support Team Leader
Jun 2006 - Feb 2009
Support Services Engineer
Oct 2005 - Jun 2006
Customer Services Administrator
Jun 2004 - Oct 2005
Technical Support Engineer
Feb 2003 - Sep 2003
Team & coworkers
Colleagues at Aker Systems
Other employees you can reach at akersystems.com. View company contacts for 45 employees →
SB
Stuart Bulman
Colleague at Aker SystemsSeaham, England, United Kingdom
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TA
Tolu Akindele
Colleague at Aker SystemsManchester, England, United Kingdom
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JM
Jamie Morrell
Colleague at Aker SystemsGreater Bristol Area, United Kingdom
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RP
Raymond Prescod
Colleague at Aker SystemsUnited Kingdom
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AC
Adam Crawford
Colleague at Aker SystemsGreater London, England, United Kingdom
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IR
Ian Relf
Colleague at Aker SystemsLondon, England, United Kingdom
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JO
Joseph O'Connor
Colleague at Aker SystemsRomford, England, United Kingdom
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VP
Vinay Patel
Colleague at Aker SystemsWalsall, England, United Kingdom
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SG
Stephen Gerrans
Colleague at Aker SystemsLondon Area, United Kingdom
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SO
Sade O.
Colleague at Aker SystemsLondon, England, United Kingdom
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Stuart Bulman
Colleague at Aker SystemsSeaham, England, United Kingdom
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TA
Tolu Akindele
Colleague at Aker SystemsManchester, England, United Kingdom
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JM
Jamie Morrell
Colleague at Aker SystemsGreater Bristol Area, United Kingdom
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RP
Raymond Prescod
Colleague at Aker SystemsUnited Kingdom
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AC
Adam Crawford
Colleague at Aker SystemsGreater London, England, United Kingdom
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IR
Ian Relf
Colleague at Aker SystemsLondon, England, United Kingdom
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JO
Joseph O'Connor
Colleague at Aker SystemsRomford, England, United Kingdom
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VP
Vinay Patel
Colleague at Aker SystemsWalsall, England, United Kingdom
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SG
Stephen Gerrans
Colleague at Aker SystemsLondon Area, United Kingdom
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SO
Sade O.
Colleague at Aker SystemsLondon, England, United Kingdom
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1 education record
Ketan Mistry education
FAQ
Frequently asked questions about Ketan Mistry
Quick answers generated from the profile data available on this page.
What company does Ketan Mistry work for?
Ketan Mistry works for Aker Systems.
What is Ketan Mistry's role at Aker Systems?
Ketan Mistry is listed as Head of Service Design and Transition at Aker Systems.
What is Ketan Mistry's email address?
AeroLeads has found 1 work email signal at @cgi.com for Ketan Mistry at Aker Systems.
Where is Ketan Mistry based?
Ketan Mistry is based in Rugby, England, United Kingdom while working with Aker Systems.
What companies has Ketan Mistry worked for?
Ketan Mistry has worked for Aker Systems, Bae Systems Applied Intelligence, Cgi, Ssp Worldwide, and Prospects.
Who are Ketan Mistry's colleagues at Aker Systems?
Ketan Mistry's colleagues at Aker Systems include Stuart Bulman, Tolu Akindele, Jamie Morrell, Raymond Prescod, and Adam Crawford.
How can I contact Ketan Mistry?
You can use AeroLeads to view verified contact signals for Ketan Mistry at Aker Systems, including work email, phone, and LinkedIn data when available.
What schools did Ketan Mistry attend?
Ketan Mistry holds Bsc Hons Computing, Computing from The Manchester Metropolitan University.
What skills is Ketan Mistry known for?
Ketan Mistry is listed with skills including It Service Management, Service Delivery, Itil, Service Management, Team Management, Team Leadership, It Management, and Sla.
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