• Executive Technical Leader with 15+ years of experience in end-to-end global solutions within CRM strategy and enterprise solution architecture, consistently leveraging expertise to identify and translate client needs into delivered products while ultimately driving organizational growth• Led in the design of various customer-specific Salesforce.com projects, leveraging processes, landscape, and requirements to provide successful solutions and cloud computing strategies for sales, service, marketing, and other functional business areas

• Led in the design of various customer-specific Salesforce.com projects, leveraging processes, landscape, and requirements to provide successful solutions and cloud computing strategies for sales, service, marketing, and other functional business areas• Developed and cultivated working relationships with clients and project teams, ensuring regular communication to collaborate, direct, and provide feedback to various team members• Worked in Japan supporting the transformation between a Japanese business process and an Indian development team, serving as a liaison, making sure that both sides were being heard and that the project was moving forward as it should • Assisted a project team in Spain, leveraging expertise to assist in the process of creating and implementing strategic technology• Utilized best practices within all projects, ensuring delivery within the scope of the SOW while meeting or exceeding project profit targets • Focused on recognizing issues within projects and programs, making appropriate documentation and securing resolutions, and supporting the ability to attain or exceed the billable utilization target of 80% for self and team members• Developed and implemented templates for various design documentations, establishing consistency between multiple locations

• Collaborated with executive management, planning, overseeing, and implementing a parallel instance of Salesforce.com, utilizing Lightning Components, and Salesforce.com QTC• Partnered with the consultant team to design and implement Salesforce.com QTC, achieving completion while staying within the $500K project delivery budget• Performed with various organizational teams, assisting in the migration of data using CPQ Data Migration tools, Salesforce-to-Salesforce, and Demand Tools • Established relationships with clients, communicating best practice recommendations, solution ideas, and various suggestions, supporting the changing business processes to achieve long-term scalability• Integral team member, working between Salesforce and the system integrator to ensure that the CPQ implementation was successful

• Performed with the consultant team to design and implement Salesforce.com CPQ, working with the design team in translating the solution implementation for 500+ users• Led in the requirement gathering and analysis session to identify and document functional processes, developing the overall functioning and technical solution design to meet those specific business needs • Managed multiple vendor relationships concerning the integration into SFDC, ensuring staying within the $500K project delivery budget

• Responsible for providing technical support in sales calls and solution presentations, as well as assisting the Enterprise Account Executive in understanding customer requirements • Collaborated with customers to identify business objectives and requirements, translating those into solutions and level-of-effort estimates for solution implementation• Leveraged expertise to provide input for RFI and RFP responses, including effort estimates, project teams, timelines, implementation methodology, and solution components• Partnered with sales teams to drive new services revenue, supporting the transition of 29 databases from Domino to the cloud, including high-profile clients such as Coca-Cola• Supported the Enterprise Account Executives and offshore team, developing and providing customer demonstrations and prototypes

• Functioned as project manager, developing and implementing a new process for a division of biotech solutions providing the ability to track sales and manage events• Created and implemented internal workflow approvals for an oncology drug distribution (FAIR-SHARE), reducing the amount of time needed for approving and releasing cancer-treating drugs out to patients

Ensured the alignment of Salesforce following 2 M&A, transitioning the sales team over, reducing the timeline for go-to-market, and training the new sales teams operationally. Managed implementation and design of compensation planning utilizing technology tools like Xactly and Salesforce.com

• Led in the development of custom applications within Salesforce.com for various departments, gathering business requirements, designing, testing, and supporting the go-live activities in releasing and roll-out to production• Developed custom applications in Salesforce for various departments, which included gathering business requirements, designing in Sandbox, testing, production rollout, and training.• Provided system support for Salesforce.com and 279+ users.• Developed and executed a training matrix to ensure proper training in conjunction with policies.• Evaluated user needs and defined training requirements to enhance the proficiency of users relating to Salesforce.com. • Interaction with executives and other departmental managers to ensure data integrity and applications we developed according to policy and procedures.• Served as Project Manager overseeing the development of computer-based training for equipment installations, including air gas, hydrogen, and CO2, by determining training needs analysis for sales and business development entities.