Kyle Smola Email & Phone Number

• Held Subject-Matter Expertise in 7 intricate system areas, driving software development, maintenance, and optimization. Instrumental in providing specialized insights, swiftly resolving challenges, and enhancing functionalities across diverse operational facets.• Worked closely alongside business stakeholders to rapidly identify and rectify complex data irregularities, harnessing strategic SQL queries for proficient data extraction. Addressed and resolved an average of 13 intricate tickets weekly, fostering smooth decision-making, data issue resolution, and operational efficiency.• Collaborated closely with system users to interpret and address tickets detailing unexpected software behavior. Conducted comprehensive analysis of reported issues, furnishing detailed recommendations for refinement and optimization to the development team. • Facilitated an average of 13 successful software bug fixes and enhancements monthly, yielding substantial improvements in performance and user experience. Played a pivotal role in 12 consecutive annual code releases, contributing as a key developer to ensure synchronized ASP.NET MVC and ASP.NET Core 6 code deployments aligned with team objectives, utilizing the Waterfall SDLC framework. Strategically addressed critical business.

Peoria, Illinois Area

• Actively engaged with business users to interpret and address tickets describing unforeseen software behavior. Conducted comprehensive analysis of reported issues, offering detailed recommendations for refinement and optimization to the development team. Facilitated an average of 10 successful software bug fixes and enhancements per month, contributing to improved performance and user experience.• Collaborated closely with business users to swiftly identify and address data issues, employing strategic SQL queries to efficiently extract requested data. Achieved rapid resolution of an average of 10 tickets per week, ensuring seamless decision-making processes, resolving data issues, and optimizing businessoperations.• Played an active role in 8 annual code releases, contributing as a key developer in consecutive deployments, utilizing the Waterfall SDLC framework to ensure synchronized ASP.NET MVC code deployments aligned with team objectives. Addressed critical business challenges and streamlined operational efficiency through punctual project execution.• Streamlined document generation by automating manual data entry for business users using Crystal Reports. Reduced document creation time from 1-2 minutes per form to instant automation, enhancing efficiency and minimizing manual errors.• Vigilantly monitored production error logs, analyzing 1000+ error logs from applications and websites daily. Swiftly diagnosed issues and recommended code fixes for enhanced stability while simultaneously managing real-time data anomalies, resolving an average of 8 critical incidents daily for seamlessoperations.• Subject-Matter Expert for 3 critical system areas, guiding software development, maintenance, and optimization. Provided expertise to cross-functional teams, swiftly addressing queries and enhancing functionalities for seamless operations.

Normal, Illinois, United States

• Efficiently managed office supply inventory by promptly responding to requests and orders via phone, ensuring seamless availability for smooth daily operations.• Demonstrated responsibility in regulating facility access by proficiently operating the entry gate, and facilitating secure entry and exit for staff and authorized personnel.• Implemented an organized filing system tailored to the needs of office workers, optimizing document retrieval and contributing to enhanced workplace efficiency.

New Lenox, Illinois

• Provided exceptional customer service by creating and serving alcoholic beverages to guests.• Demonstrated effective communication skills while addressing questions, problems, and complaints in person and via telephone.

New Lenox, Illinois, United States

• Assisted customers with inquiries, concerns, and issues in person and over the phone, enhancing customer satisfaction.• Played a key role in training and mentoring new sales associates, contributing to a strong team dynamic.• Cultivated positive customer relationships, resulting in increased repeat business.• Quickly resolved customer requests, questions, and complaints, maintaining a high level of customer service.• Managed the theater-wide library server, which encompassed scheduling and overseeing movie showtimes for 14 theaters.• Played a pivotal role in ensuring seamless movie experiences by scheduling and monitoring movie screenings for accuracy and optimal timing.• Proactively resolved any scheduling conflicts or technical issues that emerged during movie presentations, contributing to a smooth and enjoyable theater experience for patrons.

Tinley Park, Illinois

• Assumed multiple roles including Quality Control Person, Crew Management, and Bury Crew/Supervisor.• Demonstrated leadership by supervising and training crew members, utilizing mechanical expertise to ensure quality work.• Resolved technical challenges and communicated effectively with customers to maintain positive relationships.

Bachelor'S Degree, Computer Science

Average GPA: 3.6

Computer And Information Systems Security/Information Assurance

Average GPA: 3.5