Katie Norris Email & Phone Number

San Mateo, California, Us

Build scalable processes for customer onboarding and post-sales successTrack and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.Develop strong Customer Relationships through partnership and alignment on expectationsIdentify and track progress for customer-identified Key Performance IndicatorsBuild customer loyalty through proactive engagement and account managementAdvocate for Enterprise customers through deep understanding of their use cases and needsConduct Executive Business Reviews and regular customer check-ins to ensure our existing customers are getting value from Skydio technologyEnsure expansions and renewals through proactive success strategies

Scottsdale, Az, Us

Strategically partner with customers to deliver value and optimize customer experienceDrive product adoption through training calls, proactive outreach, and business reviews with key customer stakeholdersEngage proactively with customers to facilitate high customer satisfaction and customer loyaltyAdvocate internally on behalf of the customers by providing feedback to internal partners and senior leadershipIdentify opportunities for product expansionCollaborate effectively across teams to pursue customer-centric product development and solutionsFacilitate VOC sessionsManage escalations and renewalsMaintain a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment

North Charleston, South Carolina, Us

Lead company's instructional design and thought leadership initiatives including help documentation, monthly client webinars, client tutorials, and contributions to company blogCollaborate with other account managers to execute their client success plans and account rescue effortsStrengthen relationships with clients as a trusted advisor who is dedicated to their overall satisfaction and organizational successImplement software and develop success plans for new clientsAct as first line of support for client support needs via email, phone, or web meetingInvestigate client issues, which may be complex, and develop response strategiesAnticipate challenges and mitigate risks through check-in calls, trouble tickets, and escalations when requiredIdentify opportunities for business process improvements

North Charleston, South Carolina, Us

Cultivate and maintain strong relationships with organizational stakeholders at client organizations in assigned portfolioImplement software and develop success plans for new clientsAct as first line of support for client support needs via email, phone, or web meetingInvestigate client issues, which may be complex, and develop response strategiesAnticipate challenges and mitigate risks through check-in calls, trouble tickets, and escalations when requiredConduct rescue calls for at-risk clientsDrive renewals through overall client satisfactionContribute to client support documentation and learning resources

Johns Island, South Carolina, Us

Designed and executed logistics for large-scale fundraising eventsDeveloped and implemented systems and initiatives for volunteer program, including: intake, orientation, retention and stewardshipCreated social media strategy and workflow for development and communications programs

Atlanta, Georgia, Us

Developed and executed annual fundraising planSolicited financial support from individuals, foundations and corporationsAdministered donor management databaseCultivated donor prospects to expand existing donor baseDeveloped cohesive brand identity and social media strategyOversaw the design and created content for organization’s websiteDesigned concept and logistics for special events and managed support staff and volunteers responsible for logistics execution

Identified market opportunity and work with contracted clients to generate comprehensive marketing plansCreated specific brand identities with clients, implementing a dynamic marketing approach that focuses on strategic utilization of social media and web analyticsCultivated fledgling brands by making connections with local business partners and supervising graphic design and implementation of web presenceDeveloped marketing materials for online and print release

Charleston, Sc, Us

Responsible for all educational initiatives of Middleton Place FoundationSupervised volunteer program comprised of 300+ volunteers Developed and implemented new training materials and continuing education programs for volunteersWorked collaboratively to manage public eventsWorked in cooperation with Director of Development to cultivate membershipPromoted Middleton Place through public appearancesCreated content for social media, press releases, donor solicitations, and organization publications