Katie Norris Email and Phone Number
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In my role as a Customer Success Manager, I drive success through all stages of the customer lifecycle by delighting the customer and helping them unlock their potential through the power of product adoption. I have experience in onboarding, adoption, training and development, business reviews, escalations, product expansion, and renewals. I communicate feedback from my customers to the product team and enjoy working cross-functionally with internal business partners to find solutions to problems if they arise. My customers view me as their partner and trusted advisor as I help them maximize the value of their investment through proactive communication, training, and strategic check-ins. The strength of my relationships with customers is based on partnership, mutual respect, and alignment on common goals that result in their success and positive business outcomes.
Skydio
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Enterprise Customer Success ManagerSkydio Oct 2023 - PresentSan Mateo, California, UsBuild scalable processes for customer onboarding and post-sales successTrack and manage all implementation projects with our large enterprise customers for successful delivery of technology and services.Develop strong Customer Relationships through partnership and alignment on expectationsIdentify and track progress for customer-identified Key Performance IndicatorsBuild customer loyalty through proactive engagement and account managementAdvocate for Enterprise customers through deep understanding of their use cases and needsConduct Executive Business Reviews and regular customer check-ins to ensure our existing customers are getting value from Skydio technologyEnsure expansions and renewals through proactive success strategies
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Customer Success ManagerAxon May 2021 - Oct 2023Scottsdale, Az, UsStrategically partner with customers to deliver value and optimize customer experienceDrive product adoption through training calls, proactive outreach, and business reviews with key customer stakeholdersEngage proactively with customers to facilitate high customer satisfaction and customer loyaltyAdvocate internally on behalf of the customers by providing feedback to internal partners and senior leadershipIdentify opportunities for product expansionCollaborate effectively across teams to pursue customer-centric product development and solutionsFacilitate VOC sessionsManage escalations and renewalsMaintain a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment -
Senior Client Account ManagerCharityproud Jul 2020 - May 2021North Charleston, South Carolina, UsLead company's instructional design and thought leadership initiatives including help documentation, monthly client webinars, client tutorials, and contributions to company blogCollaborate with other account managers to execute their client success plans and account rescue effortsStrengthen relationships with clients as a trusted advisor who is dedicated to their overall satisfaction and organizational successImplement software and develop success plans for new clientsAct as first line of support for client support needs via email, phone, or web meetingInvestigate client issues, which may be complex, and develop response strategiesAnticipate challenges and mitigate risks through check-in calls, trouble tickets, and escalations when requiredIdentify opportunities for business process improvements -
Client Account ManagerCharityproud Jul 2016 - Jul 2020North Charleston, South Carolina, UsCultivate and maintain strong relationships with organizational stakeholders at client organizations in assigned portfolioImplement software and develop success plans for new clientsAct as first line of support for client support needs via email, phone, or web meetingInvestigate client issues, which may be complex, and develop response strategiesAnticipate challenges and mitigate risks through check-in calls, trouble tickets, and escalations when requiredConduct rescue calls for at-risk clientsDrive renewals through overall client satisfactionContribute to client support documentation and learning resources
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Contract ConsultantSea Island Habitat For Humanity Jan 2016 - Jul 2016Johns Island, South Carolina, UsDesigned and executed logistics for large-scale fundraising eventsDeveloped and implemented systems and initiatives for volunteer program, including: intake, orientation, retention and stewardshipCreated social media strategy and workflow for development and communications programs -
Director Of DevelopmentCharleston Habitat For Humanity Apr 2014 - Jan 2016Atlanta, Georgia, UsDeveloped and executed annual fundraising planSolicited financial support from individuals, foundations and corporationsAdministered donor management databaseCultivated donor prospects to expand existing donor baseDeveloped cohesive brand identity and social media strategyOversaw the design and created content for organization’s websiteDesigned concept and logistics for special events and managed support staff and volunteers responsible for logistics execution -
Consultant, Brand Development And Social Media StrategySelf-Employed Jun 2012 - Apr 2014Identified market opportunity and work with contracted clients to generate comprehensive marketing plansCreated specific brand identities with clients, implementing a dynamic marketing approach that focuses on strategic utilization of social media and web analyticsCultivated fledgling brands by making connections with local business partners and supervising graphic design and implementation of web presenceDeveloped marketing materials for online and print release
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Director Of Public ProgrammingMiddleton Place Foundation Jul 2010 - Jun 2012Charleston, Sc, UsResponsible for all educational initiatives of Middleton Place FoundationSupervised volunteer program comprised of 300+ volunteers Developed and implemented new training materials and continuing education programs for volunteersWorked collaboratively to manage public eventsWorked in cooperation with Director of Development to cultivate membershipPromoted Middleton Place through public appearancesCreated content for social media, press releases, donor solicitations, and organization publications
Katie Norris Skills
Katie Norris Education Details
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Furman UniversityWomen And Gender Studies
Frequently Asked Questions about Katie Norris
What company does Katie Norris work for?
Katie Norris works for Skydio
What is Katie Norris's role at the current company?
Katie Norris's current role is Customer Success Manager experienced in developing and optimizing proactive engagement strategies throughout the customer journey..
What is Katie Norris's email address?
Katie Norris's email address is ka****@****ail.com
What is Katie Norris's direct phone number?
Katie Norris's direct phone number is +150895*****
What schools did Katie Norris attend?
Katie Norris attended Furman University.
What are some of Katie Norris's interests?
Katie Norris has interest in Exercise, Sweepstakes, Nascar, Home Improvement, Shooting, Reading, Sports, Watching Auto Racing, The Arts, Hockey.
What skills is Katie Norris known for?
Katie Norris has skills like Fundraising, Public Relations, Social Media, Event Planning, Community Outreach, Volunteer Management, Social Media Marketing, Grant Writing, Event Management, Editing, Public Speaking, Microsoft Office.
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