Kerry O'Day Email & Phone Number

Nashville, Tn, Us

Redmond, Washington, Us

Redmond, Washington, Us

Spearheaded a dynamic team of 50 Engineers and Customer Success Managers, empowering 400+ Enterprise clients with a workforce exceeding 6M. Pioneered innovative strategies, leveraging data-driven insights to prioritize and deliver solutions tailored to our clients' evolving demands.Key Initiatives:Government Cloud Leadership: Orchestrated comprehensive strategies for our regulated Enterprise clientele, integrating cross-functional efforts spanning Sales, Operations, Support, Services, Partners, and Engineering.Strategic Partnerships: Identified and cultivated a relationship with the company's top Platform consumption partner, seamlessly integrating their solutions into our product suite and amplifying our customer outreach.Data-Driven Compensation Strategy: Instituted a data-centric approach to compensation, enhancing focus and pinpointing areas for maximum customer impact.Innovative Product Development: Launched a transformative 3-cloud solution, revolutionizing client business processes with immediate boosts in productivity and cost efficiency.

Redmond, Washington, Us

Directed the Cyber Security & Compliance division for Enterprise Clients in Central US. Led a team of Technical Specialists, guiding clients through the understanding, implementation, and utilization of Security & Compliance solutions. Championed talent development, fostering a diverse team that catalyzed sales and technological advancements. Collaborated with C-suite executives, bolstering their confidence in Microsoft's offerings through insights into our Cyber Defense Operations and Data Center operations.Key Achievements:Government Cloud Leadership: Oversaw regional technical and operational facets as the Gov Cloud lead.Product Innovation: Pioneered Security & Compliance solutions, introducing two tailored SKUs to meet evolving client needs.Thought Leadership: Authored the internal whitepaper, "Follow the Money", emphasizing the role of Cybersecurity Insurance in client decision-making, influencing field offerings.Strategic Development: Crafted the Go-To-Market (GTM) strategy for Compliance sales, leveraging key Advisory partners. This strategic partnership facilitated the global expansion of our compliance practice.

Redmond, Washington, Us

Collaborated with CISOs, CDOs, and Compliance/Legal Officers to architect Defense in Depth strategies addressing paramount concerns like Ransomware and Data Leakage. Pioneered cost-effective solutions, eliminating protracted integration projects and reshaping how top executives approach legal and compliance challenges.Key Achievements:Advised Fortune 500 firms on Legal, Compliance, and Security mandates during their cloud transition, addressing GDPR, BAA, Government Subpoenas, and other pivotal concerns.Formulated Go-To-Market (GTM) strategies for our security/compliance solutions, equipping our global sales team for success.Fostered partnerships with entities previously unaligned with Microsoft, propelling intricate sales in the compliance and legal sectors.Capitalized on cross-functional collaborations, navigating complex deals and refining our service portfolio.

Redmond, Washington, Us

Championed "Better Together" cloud strategies for Enterprise clients, encompassing IaaS, SaaS, and PaaS. Crafted compelling narratives and tools to simplify the sale of intricate solutions. Offered strategic deal insights and comprehensive business solutions, including POCs for our cloud suite.Key Achievements:Devised cloud-based solutions for Mergers & Acquisitions and Disaster Recovery/Business Continuity.Pinpointed and addressed business challenges, from legal terms to regulatory compliance and ROI expectations.Showcased diverse Microsoft products and services through tailored demos.Enhanced product feedback loop, liaising between clients and product groups for offerings like Office 365, InTune, CRM Online, and Azure.Empowered Enterprise clients to maximize the value of their acquired systems and solutions.

Redmond, Washington, Us

Oversaw a team responsible for architecting and delivering some of the world's largest SOA/web service implementations, serving over 100 partners and 100 million users across multiple global data centers. Managed end-to-end relationships with Product Groups and Vendors using Agile methodologies.Key Achievements:Delivered applications scaling across thousands of servers in multiple data centers.Designed and implemented high-availability cloud solutions utilizing technologies like Cisco Guards, F5 BigIPs, Microsoft Clustered Server, and .NET web services.Executed capacity planning and performance tuning for services, achieving 100 million daily page views, optimizing costs.Championed software and hardware design standardization, enhancing reliability, scalability, and reusability across web services.Conducted quarterly executive reviews for C-level leadership.

Served as the Lead Sales Engineer, specializing in live/on-demand broadcast meeting and online training solutions for a national clientele. Orchestrated proof of concepts, event services, and seamlessly integrated our offerings into clients' existing enterprise frameworks.Key Achievements:Bridged customer insights with our engineering and development teams to enhance product offerings.Spearheaded the sales, demonstration, and implementation processes for both existing and prospective clients.Designed and rolled out a comprehensive training program for new Sales Engineers.

Madison, Wi, Us

Spearheaded an external sales strategy for managed services targeting Mid-Sized Businesses. Conceptualized and executed the "IT in a Box" solution, encompassing needs assessment, proposal development, and sales closure. Managed pivotal projects, from architectural design to data center consolidations, ensuring optimal performance of mission-critical applications.Key Achievements:Delivered projects on time and within budget, showcasing efficient project management.Instituted a Capacity Planning/Load Testing framework for all applications, identifying and rectifying inefficiencies.Conducted quarterly briefings for Senior Leadership and Business stakeholders.Ensured seamless support for vital infrastructure and applications.

Oversaw infrastructure and telephony requirements for a high-value retail setting. Pioneered a "POS in a box" solution and revamped the online/catalog sales strategy, catalyzing a 400% surge in online sales. Directed a technology enhancement and consolidation initiative across seven retail outlets.Key Achievements:Spearheaded a transformative technology upgrade, resulting in a 25% annual reduction in IT expenses.Successfully reengineered the Data Center, optimizing efficiency and cost-effectiveness.

Spearheaded the design and deployment of a centralized network for POS machines and Exchange Servers across 100+ remote sites nationwide.Collaborated closely with vendors and customers to craft a cost-efficient touchscreen POS system tailored for an emerging online reservation market.Oversaw the recruitment and management of field support technicians across the Midwest and Southwest regions, ensuring optimal support and system functionality.

Seattle, Wa, Us

Oversaw the setup and maintenance of on-site data centers and LAN infrastructure, ensuring optimal performance and connectivity.Efficiently addressed and resolved issues using the Remedy ticketing system.Led the implementation of network and telephony infrastructure for a 450-seat call center and a 1-million-square-foot warehouse, marking a pioneering venture for Amazon in the online tool industry.Delivered comprehensive technical support, both on-site and remotely, for a diverse range of systems, from Windows platforms to Unix X-Terms.

Us

Co-led the design, implementation, and support of a centralized network for 70+ remote law offices across the U.S., integrating Cisco routers, switches, and NT 4.0 Servers/Workstations with remote administrative access.Conducted on-site evaluations and integrations at over 35 U.S. locations, ensuring seamless alignment with existing infrastructures.Oversaw end-to-end project phases, from equipment selection and procurement to implementation and troubleshooting.Successfully expedited project completion, finalizing two months ahead of the projected timeline.Managed comprehensive software installations, including specialized legal software like Westlaw.

Led the consolidation and deployment of a network infrastructure for 20+ remote sites across South America.Oversaw network security, data backups, remote access, and administration of Exchange Server 5.5 and NT 4.0 servers and workstations.Directed the evaluation, testing, and procurement of new products and services for employee utilization.Successfully executed a system migration for 150 machines from Win95 to NT 4.0.Maintained and managed the Nortel PBX telecommunication system.

Wisconsin Rapids, Wi, Us

Spearheaded the establishment and management of helpdesk operations, focusing on troubleshooting, workstation upgrades, and repairs.Ensured seamless network access, led the installation of network cabling, and instituted regular maintenance schedules for all network devices.Devised and rolled out a comprehensive system-wide virus protection strategy.