Responsible specialist for Alstom Refurbishment Program, Train Operations Services Agreement, and the WABTEC portfolio. Analyzing contract terms and conditions, speaking to the business units to ensure the compliance of contracts and address commercial issues with vendors. Analyze and present solutions for commercial impacts and facilitate the recommendations through workshops, contract amendments and gainshare opportunities.Key accomplishments include:* Participate in the Bi-Level Refurb contract negotiations,* Produce investment panel and executive committee documentation and change control board documentation to execute Rail Equipment Maintenance Services Agreement amendments to cover the new Bi-Level Refurb work. * Review and made changes to Central Diagnostics Systems agreements, * Negotiate terms and revise language after consulting with internal business units (Rail Maintenance and I&IT).* Perform contract analysis and draft formal communications to vendors indicating non-performance.* Review deliverable compliance of current Train Operations Services Agreement* Work with internal business units to identify gaps and escalating issues * Conduct financial and contract analysis

▪ Drafted and implemented Third Party Claims procedures for Finch West LRT together with Infrastructure Ontario.▪ Actively assist in reviewing language in Project Agreements and associated schedules; altering language to properly address and risks Metrolinx may face whilst identifying any discrepancies to reduce risk.▪ Compiled and created various documents such as Metrolinx Claims Reporting Forms, Risk Transfer Policy and Process documents for payments to vendors.▪ Responsible for Eglinton LRT claims; organizing and chairing bi-weekly meeting with stakeholder groups in Metrolinx and maintaining records. Liaise with stakeholders in order properly defend claims and refer claims to the contractor wherever appropriate whilst flagging sensitive claims.▪ Communicate with various parties such as claimants, elected officials, internal Metrolinx departments and other transit partners such as Infrastructure Ontario to resolve claims related issues; collating information received to arrive at an informed decision.▪ Liaise with insurers, adjusters and legal counsel forwarding documents to initiate defence of action in atimely manner. Liaise with Infrastructure Ontario and Metrolinx consultants on on-going projects regarding third party claims and handling to ensure compliance with the Project Agreement.▪ Process Third Party Claims; examine documentation and reach out to internal Metrolinx personnel toconfirm validity of claim and communicate with third parties the outcomes (in accordance with MX policies) via email or telephone.▪ Reviewed and drafted Standard Claims Handling Language to ensure unity in approach for all projects as well as identifying the possible claims related communications and the parties responsible for responding to each piece to provide suggested direction for front line staff.▪ Identifying constructor non-conformance with Project Agreement for ECLRT and raising the issue withinternal consultants and Metrolinx legal to address the same.

▪ Lead the creation and development of the Health Insurance Department; Negotiated commissions and introduced new products leading to increased profitability by 87% in 2 years and increasing sales by 61% in 2016, and by 30% in 2017. ▪ Identified changes in the market and economy and worked with insurers to develop innovative solutions for dynamic risks. Ventured into micro-insurance and insurance products promoting financial inclusion and social good. ▪ Conducted primary research identifying individuals with homogeneous needs to see where and how insurance can address risks they face through surveys, information sessions and focus group discussions.▪ Spearheaded hands on human centric product development and design to reflect client’s needs.▪ Set up disruptive mobile money payment systems with providers and insurers on backend ERP and setting up new payment channel reducing barriers to doing business for clients out of town.▪ Upgraded company website to enhance user experience, tracking and other back end functionalities including online sales and live claims submissions and tracking. Integrated Mobile Money payment options with our web sales.▪ Monitored and managed compliance with new regulations and systems as advised by the insurance regulator. Including working with the ERP provider to make sure computer systems and documentation are compliant.▪ Liaised with the insurance regulator (TIRA) to ensure compliance on online systems data requirements being met.▪ Used social media, video Ads and WhatsApp and other methods to increase market awareness.

▪ Reported to business development director; as to clients and identified possible opportunities to increase business.▪ Created concise briefing notes on clients for directors before meetings.▪ Reviewed and compared internal systems such as tendering databases and bid management systems.

▪ Assisted with the strategy formation for entering Africa. The role called upon my research skills and my ability to think outside the box as regards to identifying factors that may influence entry due to lack of market information.▪ Produced market intelligence reports to a World Class Standard for publication▪ Designed and created surveys to understand market dynamics unambiguously leading to better decision making.▪ Provided primary and secondary market information on the Tanzanian Market to influence strategy

▪ Negotiated rates with insurers as regards corporate clients, weighing terms against rates and placing business within expiry dates in order to avoid lapses in cover.▪ Worked in debt collection and used Tally (an accounting package) to locate and follow up debtors.▪ Set up claims registers and follow up systems in order to make sure that claims were handled, processed and settled within 10 working days of receiving all documentation.

▪ Issuing cover notes, preparing risk schedules for a variety of classes from Fire & Allied Perils to Marine Hull and Cargo Insurance to Aviation Insurance (Hull and Liability Insurance). ▪ Assisted with claim process and quality assurance of submitted documents for active claims.

▪ Contacting customers over the phone, selling insurances (critical illness and income protection policies).▪ In charge of handling personal information in compliance with the DPA 1998, and FSA compliance and Mandatory information regulations.▪ Administration and completion of customer forms and quotes.▪ Met and exceeded sales targets of 2 sales every 3 hours.