Kristina Lepik Email & Phone Number

Toronto, On, Ca

Cobourg, Ontario, Canada

- Responsible for coordinating and preparing documentation for Committee meetings.- Provide training to Committee Members. - Attending meetings; composing resolutions, taking minutes; maintaining files and indexes of Committee decisions and providing information and guidance on Committee procedures and decisions. - Conducting research on various Department matters; writing reports; developing policies and procedures, and other duties as assigned.

Whitchurch-Stouffville, On

- Planned “Inside Whitchurch-Stouffville”, and coordinated 28 community groups by achieving collaboration, support and cooperation with all involved departments in the corporation, resulting in a successful event.- Organized corporate records, by creating archival labels and ensuring legislative requirements are met by arranging records to be in accordance with TOMRMS.- Wrote the corporate records management policy and five records management procedures by researching similar policies… Show more - Planned “Inside Whitchurch-Stouffville”, and coordinated 28 community groups by achieving collaboration, support and cooperation with all involved departments in the corporation, resulting in a successful event.- Organized corporate records, by creating archival labels and ensuring legislative requirements are met by arranging records to be in accordance with TOMRMS.- Wrote the corporate records management policy and five records management procedures by researching similar policies and procedures in nearby municipalities to ensure the protection of corporate records.- Assisted with daily duties, including: Freedom of Information Requests, the scanning and logging of agreements, completing civil ceremony records and other general clerical duties to increase office efficiency. Show less

Markham, On

- Assessed customer concerns to judge if a solution could be reached immediately and within policy guidelines and escalating as required to senior staff. - Acquired a beginner’s knowledge of adjacent departments such as plumbing and flooring, by working with other employees and demonstrating a willingness to help, which allowed me to work as part of a team. - Volunteered to work flexible shifts during peak periods to accommodate a co-worker, leading to a better working relationship with my… Show more - Assessed customer concerns to judge if a solution could be reached immediately and within policy guidelines and escalating as required to senior staff. - Acquired a beginner’s knowledge of adjacent departments such as plumbing and flooring, by working with other employees and demonstrating a willingness to help, which allowed me to work as part of a team. - Volunteered to work flexible shifts during peak periods to accommodate a co-worker, leading to a better working relationship with my coworker and an understanding that the business could rely on me. - Assisted 40+ customers daily with product inquiries and purchases by providing the requested information and assisting with carry-out to ensure customers are the first priority with every interaction. Show less

Etobicoke, On

- Responded to customer calls and emails regarding merchandise, orders, website troubleshooting, and general feedback in a prompt, courteous, and well-informed manner to ensure the customer has a satisfying experience.- Prepared standard operating procedures (SOPs) and flow charts in Word and Excel for corporate processes and policies which were distributed to employees and lead to an increase in efficiency. - Liaised with the client to report which processes were working and which… Show more - Responded to customer calls and emails regarding merchandise, orders, website troubleshooting, and general feedback in a prompt, courteous, and well-informed manner to ensure the customer has a satisfying experience.- Prepared standard operating procedures (SOPs) and flow charts in Word and Excel for corporate processes and policies which were distributed to employees and lead to an increase in efficiency. - Liaised with the client to report which processes were working and which required further improvements to operate more effectively, which led to changes on the company website and a better customer experience,- Assessed customer complaints and needs to determine the appropriate solution including escalating as required to a supervisor to resolve the issue efficiently and effectively while also promoting quality service. - Organized a potluck lunch using corporate email, invited co-workers to bring a food dish to encourage team building and a boost of morale. Show less

Ontario College Graduate Certificate, Public Administration

• Gained an understanding of how current municipal governments operate and the current political challenges they face. • Enhanced.

Bachelor’S Degree, Political Science

Activities and Societies: Brock Debate Society • Refined my writing, research and communication skills. • Provided a working understanding.