While being an advocate for my clients, I continuously work on learning the technological needs of their company, along with our own recommendations. Quarterly meetings and regular follow-ups pertaining to these opportunities allow for successful planning and execution, which in turn strengthen our relationship.

Performing a variety of clerical and administrative duties to support the 3Points Account Management team. Keeping up to date on all technology in order to assist clients with product and service quotes. Creating sales orders from signed quotes for our Admin department to process. Responsible for circuit requests in regards to clients upgrading their current circuit or getting a new one.

First line of defense for answering client phone calls and either opening a service request or routing the calls to the appropriate parties. Assisting clients with first level technical issues and questions. Replying to all support emails and following up with clients for all completed and uncompleted cases. Responsible for scheduling which includes sending technicians onsite to our clients for break/fixes or regular onsite maintenance, projects and project meetings, and various company meetings or events. Reviewing and approving client timesheets put in by technicians for help desk items or onsite visits. Monitoring client server backups on such backup systems as Acronis, Axcient, online, and tape.

Provided onsite and remote technical support to 1400 PC's and 200 servers.

Acted as a technical resource in assisting students to diagnose and resolve problems with computer/laptop systems, including troubleshooting hardware and software; making repairs and corrections where required.

Logged daily incoming work planning requests, Produced daily metric spreadsheets and daily meeting minutes. Completed various flowchart projects using Microsoft Visio. Updated & organized the team’s SharePoint site and created new web parts and views regarding the requests that are managed.

Assisted students with daily lab activities that help to further their understanding of computer, laptop and printer components. Graded and documented student's assignments and labs.

Computer and laptop setups, repair, upgrades and diagnostics. Customer service and assistance with questions and problems (both on the phone and in person).

Troubleshooting student's laptop issues and communicated with tech support for additional assistance. Daily re-installation of operating system (Windows XP) and wireless configurations.