Kelly Sprekelmeyer Email & Phone Number

United States

Orlando, Florida, Us

Manage the team supporting our main business applications CRM (Saleforce.com, CPQ, Sales and Service clouds), ERP (NetSuite), and other integrated operational systems. Prioritize business requirements and projects across the organization by collaborating with the executive team.Coordinate and manage the work of external consultants and integrators

Orlando, Florida, Us

Manage the activation/implementation functions as it relates to the core benefits administration, strategic partnerships and fully integrated HCM Partnership programs. Lead the organization in establishing scalable processes and procedures to enable activation success, both internally and externally. Foster relationships with senior executives within customer and strategic partner organizations.

Orlando, Florida, Us

Orlando, Florida, Us

Manager of tier 1 and tier 2 HCM Customer Support teams. Implement standards for training development, delivery and measurements. Develop and customize the on-boarding of new-hires by creating specific training that helps new employees understand the technical aspect of their department content. Create internal and client facing training content (videos, written documents, audio files, webinars) that review HCM’s technology. Establish metrics and monitor progress to assure employee knowledge, clients’ satisfaction and attainment of company goals and objectives; report progress to senior management. Develop and/or oversee all client-facing communications. Oversee department specific training road maps and calendars for new employees. Provide best in class customer service/support to HCM clients 2. Monitor phone queue activity and adjust coverage to meet call demands. Work directly with client administrators and internal team members on escalations and projects. Manage the year-end process for over 120 clients processing over 60,000 W-2s. Assist in the development of new products and the associated delivery, policies and procedures of those products. Identify opportunities to drive efficiency within the business unit as well as for client facing processes.

Orlando, Florida, Us

Troubleshooting complex “tier 2” technical issues for Ultimate payroll software, the PlanSource benefits platform and integration between the two systems. Managing large client projects including acquisitions & mergers, reorganization, mass updating employee and system data and building customized “wizards” and web pages. Implementation of the newly developed integrated Health Care Reform (ACA) reporting system for HCM clients. Advanced development and use Structured Query Language (SQL) & ad hoc reporting writing. Integral member of an inter-departmental task force to improve collaboration, communication and service delivery. Project Manager of the 2015 year-end process for over 120 clients and 60,000 lives. Liaison for tax department assisting with the annual tax balancing for over 400 FEINs. Bi-annual testing and troubleshooting of new release features writing internal and external release notes. Investigation of payroll tax anomalies; triage of systemic taxation issues. Writing all client-facing mass communications including weekly newsletter, year-end package, outage notices, etc. Conducting HRMS and payroll trainings for new clients during the implementation process. Performance record of successfully closing, on average, 56% of cases for Professional Services team of seven members while consistently meeting SLA’s and receiving glowing client feedback. Mentoring and training new and existing Professional Services and Client Services team members.

Orlando, Florida, Us

Providing full service payroll and integrated benefits support to clients using the Ultimate Software Payroll system. De-escalation of extreme client interactions to diffuse conflict and maintain a positive client relationship. Troubleshooting payroll, taxation, human resources and technical issues for diverse range of clients. Demonstrated ability to consistently invoice clients for project fees with minimal waiver requests. Project Management of the 2014 year-end process for over 100 clients and 45,000 lives. Researching and resolving all facets of client payroll and HR issues, including benefits, taxes and integration. Communicate effectively with colleagues, upper management, client administrators and brokers. Develop and maintain relationships with all client and broker key decision makers to ensure satisfaction. Proactively meet with client contacts to review outstanding action items and provide personalized service and training. Design and draft outgoing client communication including weekly newsletters, year-end packages, etc. Coordinating with various departments to ensure timely service delivery and problem resolution. Administration of the PlanSource Multi-Employer 401k Plan with TransAmerica. Streamlined several departmental processes including DDA file processing and Year End procedures.

Maintained accurate financials using Generally Accepted Accounting Principles. Performed all HR and Payroll functions for the organization including staff management of three senior-level and up to 20 hourly and temporary employees. Implemented a performance evaluation process for the organization and conducted reviews with the Executive Secretary [Director.] Managed all accounting functions for the organization: AP/AR, payroll, tax payments and reporting, monthly account reconciliations, journal entries, vendor contracts, etc. Created annual budgets for 6 separate fund accounts. Prepared annual IRS 990, LM-2 & 1120-POL forms for the organization and oversee annual audit. Presented accurate financial records to the Executive Board at bimonthly meetings. Managed Federal earmark grant provided thru the Dept. of Labor and Senator Max Baucus. Researcedh and presented additional grant opportunities to the Executive Secretary and the Executive Board. Submitted all necessary paperwork for formation of new partner 501(c)3 and 501(c)4 organizations and assisted with annual filings to maintain nonprofit status. Ensured state and federal compliance for all political spending, including all necessary reporting requirements of the Commissioner of Political Practices office, the FEC and the IRS. Planned various statewide events including annual conventions, a federal grant conference and a week-long nationwide annual labor school training for over 250 students. Graduate of the two week Leadership Management Institute in Washington, DC sponsored by the National AFL-CIO; presenter and facilitator during the second segment of the training.

Lake Buena Vista, Florida, Us

Served as the general teller: counted cash, prepared item movement reports and over/short memos and prepared deposits daily. Maintained manager fund of $25,000; created daily banks for all park tills, balanced manager fund each afternoon. Audited all credit card charge receipts. Utilized extensive guest service training to provide the magical guest experience. Assisted management team with employee and labor management, staffing, cash handling and cast member training. Reported and resolved cash and item movement discrepancies.

Tracked and distributed workload among unit employees to create efficiency and facilitate customer satisfaction. Discussed scheduling, disciplinary measures and reviews with the department bureau chief. Created job postings, reviewed resumes and conducted interviews to hire new employees in the division. Performed daily ACH reconciliations and wire transfers. Reconciled AP accounts daily and performed necessary journal entries. Maintained statewide vendor files and ensured IRS compliance and reporting for all payments. Provided customer accounting and system support for all state departments. Attended and graduated from a six-week, state sponsored management course.

Processed payroll for over 400 employees including hourly, salaried, tipped, commissioned, part-time, full-time, seasonal, temporary and contracted staff. Ensured minimum wage, overtime and fringe benefit tax compliance. Prepared and submitted biweekly, quarterly and annual payroll taxes and forms to the IRS. Performed daily income audit of all transactions resort-wide and resolved discrepancies. Provided assistance routinely to accounts payable and cash management positions. Prepared monthly accrual-based reconciliation summaries, posted necessary journal entries and audited payroll GL accounts for any discrepancies. Five Star Performer 2nd quarter of 2009. Founding member of the Culture Committee, an internal employee recognition, relations and event planning committee and Editor of the quarterly newsletter.

Created new collateral and marketing strategies for secondary event outlets including videos, visual presentations, printed brochures, email and direct mail marketing. Conducted cold calls, sales meetings, client presentations and resort site inspections. Coordinated with independent vendors to create one-of-a-kind memorable events. Generated additional revenues of over $10,000 for the resort through the creation of new events packages and venues. Developed new customer base and formed strong referral relationships within Orlando’s resort sales network. Managed 15 retail and administrative staff at the resort Equestrian Center, as well as internal and external event staffs while coordinating with departments resort-wide.

Processed applications and new hire paperwork; ensured I9 compliance. Developed new hiring materials and presentations to better deliver the company service message to new employees. Conducted new hire and benefits orientations for new employees. Member of the Quality Standards Committee to review and improve guest service standards. Changed numerous integral resort-wide processes to create efficiency. Five Star Performer 4th quarter of 2007.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services