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@datawind.com
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1 phone found area 905
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Sri Vathsa is listed as Service Delivery Manager based in Bangalore Urban, Karnataka, India. AeroLeads shows a work email signal at datawind.com, phone signal with area code 905, and a matched LinkedIn profile for Sri Vathsa.
Sri Vathsa previously worked as Relationship Manager at Mswipe Technologies Pvt. Ltd. and State Service Head - Karnataka at Syska Gadget Secure. Sri Vathsa holds Bachelor Of Science (B.Sc.), Chemistry from National College Basavanagudi, Bangalore.
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AeroLeads found 1 current-domain work email signal for Sri Vathsa. Compare company email patterns before reaching out.
I am an accomplished professional delivering over 19 years of career success in after-sales service, customer service and team management roles. I’ve mastered the administration of complete Customer Life Cycle Management taking necessary steps for controlling & reducing the customer attrition to current competitions.My dexterity lies in improving customer service, creating engaged customers and facilitating organic growth as well as developing & implementing client service strategies that will increase sales while providing a positive experience for all clients. Demonstrated excellence in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence.Over the time, I have proved my excellence in assessing the customer feedback, evaluating areas ofimprovements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Track record in resolving and reducing customer complaints and meeting customer service level agreements.Excellent at taking ownership of customers issues and following problems through to resolution
Listed skills include Team Management, Telecommunications, Vendor Management, Customer Lifecycle Management, and 16 others.
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Bangalore Urban, Karnataka, India
Growth Path May’17 – Sept’19: Retail Zonal Head for service delivery South Region Oct’10 – Mar’23: Corp Key Account Manager Highlights of Retail Zonal Head Led a team of 55 members (5 Area Relationship Service Managers and 50 Customer Relationship Executives) Managed 3rd level escalations of customer issues which were escalated Met HNI merchants in the.
Bangalore Urban, Karnataka, India
Handled dealers and distributors of Syska Gadget Secure in given allocated regions Tied up of ASC (Authorised service centre) of brand across Karnataka to give service support to organization customer. Onboarded 80+ service centres across Karnataka covering brand like Samsung, Micromax, Lava, Gionee, Blackberry, HTC and Apple Handled team of 9 members and.
Bangalore
Key Result Areas To implement the strategy and action plan set forth by the Chief Executive Officer, specifically to sell Datawind’ s Products and Services in India. Responsible for ASP(Authorised service partner) deployment & driving them to adhere and maintain the SLA’s as per company norms. Responsible for handling State Service issues given by.
Bengaluru, Karnataka, India
Bangalore Urban, Karnataka, India
Key Result Areas Heading the South Region Customer Care Team Preparing various reports(daily, weekly, fortnightly, monthly etc… on customer care parameters and analytics for the zones with respect to BDC/ PMC/ SPARES/ SITES/ MEPT etc. for business team understanding regarding the business revenue generated. Conceptualizing Service Provider Performance.
Bengaluru Area, India
Highlights Distinguished efforts towards retaining customers who had given voluntary cancellation request due to service related issue For Team members in regular basis latest retention tools were update so that it can be given to the right set of customer who visit the store for the service termination. Diligently conducted periodical analysis on churn.
Bengaluru, Karnataka, India
Worked as backend customer service representative at the circle back office Consolidated the daily reports and coordinating with the cross functional team for resolutions on customer issue. Achieved given targets along with service improvement.
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Sri Vathsa is listed as Service Delivery Manager.
AeroLeads has found 1 work email signal at @datawind.com for Sri Vathsa.
AeroLeads has found 1 phone signal(s) with area code 905 for Sri Vathsa.
Sri Vathsa is based in Bangalore Urban, Karnataka, India.
Sri Vathsa has worked for Mswipe Technologies Pvt. Ltd., Syska Gadget Secure, Datawind Inc, Univercell Telecommunication India Private Limited, and Aceline Infosoultions (P) Ltd., Bangalore.
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Sri Vathsa holds Bachelor Of Science (B.Sc.), Chemistry from National College Basavanagudi, Bangalore.
Sri Vathsa is listed with skills including Team Management, Telecommunications, Vendor Management, Customer Lifecycle Management, Service Delivery, Team Leadership, Mis, and Channel Relationship Management.
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