As Lead Operations at Sure Start Training Academy, I manage and organise key aspects of our training programs. My responsibilities encompass the coordination and oversight of training initiatives to align with industry standards and client expectations. I am tasked with sourcing, recruiting, and managing a team of qualified tutors, ensuring high-quality training delivery.My role involves actively finding and enrolling students in appropriate courses, enhancing operational processes for better efficiency, and upholding the highest standards of quality and compliance across all programs. I also focus on fostering strong relationships with clients to understand and meet their specific training needs.Through performance monitoring, I track the effectiveness of both training programs and tutors, using insights to drive continuous improvements. My leadership has significantly contributed to expanding the academy’s reach, elevating training quality, and achieving high levels of student satisfaction and success.

As the Director and Owner of KBG Security Solutions, I oversee security operations across various licensed venues and guarding sites. I lead a team of 300 SIA licensed officers, focusing on training, motivation, and compliance with industry standards. My responsibilities include designing efficient rotas, ensuring regulatory compliance, and implementing robust processes for operational efficiency.I maintain rigorous quality management practices and have successfully achieved the ACS Safe Contractor accreditation, reinforcing our commitment to safety and excellence. Additionally, I oversee the SIA Approved Contractor Scheme to enhance service quality and compliance. My leadership extends to streamlining processes, ensuring health and safety, and developing stringent application screening processes.My proactive approach and dedication to excellence are instrumental in maintaining high security standards, achieving customer satisfaction, and creating a secure environment across all sites.

As a Qualified Trainer at the British Training Academy, I specialize in delivering a range of nationally recognized training programs focused on security door supervision, customer care, employability skills, principles of providing security services, personal licensing, and conflict management. My role involves not only imparting critical skills but also molding responsible security professionals who can handle dynamic challenges in various environments.

At Leisure Sec Solutions, I coordinated staff deployment across the West Midlands, providing both routine and emergency coverage. My responsibilities included managing staff rotas, liaising with area managers, and addressing the queries of door supervisors, ensuring that our teams met the high standards expected at various sites.

As a Security Supervisor at TSG Ltd, I was instrumental in organizing staff rotas and providing nationwide emergency cover. My role encompassed recruiting security officers, conducting site audits, and performing staff appraisals, ensuring operational excellence across retail and static site security deployments.

At KBGroup International, my role as Security Operations Coordinator involved managing daily staff queries, generating rotas, managing timesheets, and recruiting staff nationwide. My thorough approach to site management and client communications ensured smooth operations and adherence to security standards.

As Security Manager at DM Security, I managed a team of security officers, overseeing daily operations, recruitment, and site audits. My responsibilities included developing security protocols, conducting staff training, and ensuring compliance with legal and client requirements, significantly enhancing security measures and client satisfaction.