In my role as Director of Revenue Management at Embassy Suites by Hilton Orlando at Sunset Walk, I successfully managed inventory, rate positioning, and revenue projections. I analyzed pricing and market trends to enhance our market positioning and make informed pricing decisions. Additionally, I handled guest assistance complaints and reservations relocation calls due to changes in the opening date.

As Director of Revenue Management, I led the revenue team to establish strategies resulting in top performance within our competitive set, achieving a constant RevPAR Index above 100%. I also created and led action plans to improve overall satisfaction scores for Honors members, staff attentiveness, and cleanliness of guest rooms. Additionally, I analyzed problematic situations and provided solutions to facilitate the hotel's growth.

In my role as Director of Front Office at North Redington Beach Hilton Resort Tampa Bay/North Redington Beach, I oversaw all aspects of Front Office/Guest Services, reservations, front desk, concierge, and night audit. I managed guest assistance and resolved any concerns to ensure a seamless experience for all guests.