I help Dental Professionals realize their goals by carefully planning, designing, and implementing technology solutions specifically for their practice. My highest priority is ensuring our customers have the best experience possible with our company.

Led project implementations - responsible for successful scheduling, planning, design, implementation, and final network documentation for customer projects.

Responsible for helping with remote support calls as well as onsite service, computer network (computers, printers, switches, routers, etc.) and phone system (NEC DSX 80/160) project installations, cabling, cable management, mounting LCD/TVs, onsite training of technologies for office staff, taking project proposals and turning them into network staging and configuration guides, ordering and managing phone/internet/TV services for existing and new clients, configuring servers, building and programming phone systems.

Business Intelligence product consultant specializing in Hyperion Enterprise Performance Management (EPM) technologies for higher education institutions.

Responded to email, phone, and in-person helpdesk requests, including, but not limited to, the following: daily tape backups, T-Mobile Dash and Windows Mobile troubleshooting, laptop repair, upgrades, and troubleshooting, software upgrades and installation, administering user accounts in Active Directory, resolving VPN, wireless, and other remote user problems including synchronization, setting up and removing extensions at desk cubicles, activating network ports at desk cubicles, testing Windows 7, deploying laptop images using Windows Deployment Services, supported Windows XP, Vista, and Microsoft Office 2003 and 2007.

Worked as a part of the IT department. Responsibilities included: creating and re-imaging computers, upgrading/replacing nearly all hardware components of computers, setting up wireless networks, resolving Verizon DSL issues, fixing/installing/networking printers, traveling to multiple locations for on-site support, providing remote assistance, setting up network/internet accounts for new users, and desktop support for all users. Knowledge of Microsoft Office, Windows XP, Symantec Web Security, Layton Help Box, Active Directory, Mailwatch, and Norton Ghost.