- Help the data team achieve revenue targets and goals through an on time delivery of the data team portfolio.- Coordinate across teams to identify dependencies, review progress and ensure smooth delivery of roadmap items.- Worked across senior leadership to design and rollout a roadmap delivery tracker to track quarterly roadmap items at the milestone level, transparently show progress and flag potential delays.- Partnered with engineering leadership to introduce agile processes across the data engineering teams.- Introduced a formalized requirements process across data initiatives including kickoff meeting and project template. - Implemented a streamlined work intake process to track and prioritize new project requests from stakeholders.- Partnered with product marketing to create a template and process for release notes. - Manage a team of two project managers.

- Managing the development, beta period, and launch of a new platform as well as the migration of client accounts.- Organize and manage QA process including regular UAT sessions to gather and incorporate end-user feedback.- Act as scrum master for the engineering and devops teams and guide them in the principles of agile development. - Organized a two day company wide training bootcamp as part of the launch of the new platform. - Part of a cross-functional team including sales, cs, product, and engineering focusing on implementation speed. - Report on end-of-sprint metrics and track progress for senior leadership on key projects and features.

- Promoted within a year to Senior Program Lead and given the additional responsibility of working with product and development teams to ensure an on time delivery of high visibility projects on the product roadmap. - Completed a successful reorganization of the global tech support office and introduced clear KPIs and SLAs.- Led efforts to reduce the number of tickets coming into support by 50% through automation of common tasks.- Identified trends around application issues and worked with product, development, engineering and support teams to prioritize bug fixes, manage JIRA backlogs and guide product roadmap. - Ran unified retrospectives with all scrum masters to identify actions and issues across scrum teams. - Prepare regular reports for senior leadership on scrum team health, delivery metrics and planning/backlog health. - Implemented updates to change control process for all production changes resulting in increased accountability, improved risk assessment and adherence to set schedule.

- Serviced a portfolio of Fortune 500 and mid-size companies across a variety of industries including apparel, telecommunications and specialty goods. - Led internal and client-side development teams to scope and implement technical projects designed to provide valuable solutions and improve campaign results. - Provided day-to-day application support for clients and work with other departments including product and application operations as needed for problem resolution.- Conducted internal team and client training on campaign setup, testing, segmentation, deployment and reporting across two proprietary marketing platforms.- Worked with other stakeholders and business units across the organization to identify weaknesses and improve processes around new client integrations as part of a subject matter expert team.

- Assisted with planning, development and launch of a new dual language website for Hong Kong.- Managed email marketing, social media and website content for New York and Hong Kong wine departments.- Produced weekly reports outlining activity from emails, website, and promotions to help achieve sales targets.

- Worked cross-functionally to plan and implement social media and digital components to complement overall ad campaigns for clients in a variety of industries including retail, restaurants and education.- Analyzed completed campaigns to show positive impact on sales and presented findings to clients.

- Conducted market research including: demographic, social, economic, and cultural trends in the electronic technologies, renewable energy, hospitality, housing and commercial real estate industries.