Responsible for monitoring field activities, managing equipment inventory, providing administrative support, supervising Administrative Assistant, creating requisition procedures, preparing the annual budget, and assisting with report compilation and technical issue communication with agents.

Provide high quality and professional customer service on all interactions, manage and resolve customer complaints, routing calls to appropriate resource, provides day-to-day leadership to ensure a high , performance, customer service-oriented work environment., prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.… Show more Provide high quality and professional customer service on all interactions, manage and resolve customer complaints, routing calls to appropriate resource, provides day-to-day leadership to ensure a high , performance, customer service-oriented work environment., prioritize, assign, evaluate and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives., maintains the daily schedule to ensure complete coverage for our customer base. Show less

Providing customer service, building rapport, maintaining professional relationships, assisting in-store operations, handling cash, check, and credit card transactions, resolving customer complaints, tracking balance sheets, cross-selling products, and accurately accounting for cash and coupons.

Provide customer service to both call-in and walk-in customers, answering incoming calls, provide information and take messages as necessary, keep records of calls placed and charges incurred, relay and route written and verbal messages, route emergency calls appropriately, place telephone calls or arrange conference calls as instructed, contact individuals by using paging and interoffice communication equipment,