Kris Sullivan Email & Phone Number

Charlotte, Nc, Us

• 6+ years of risk management experience in the financial services industry (12 direct reports)• Developed operational controls and inspection points to improve efficiency and mitigate areas of risk• Conducted regular testing of risk management framework design for operational effectiveness to pass FCCA audits• Led financial center to obtain 94.4% client satisfaction and willingness to recommend• Worked with direct reports to meet regulatory and compliance standards• Directed compliance training (financial crimes), ADA monthly audits, independent testing of cash controls, distribution, customer service, human resources, administration, and sales• Developed forecasts, financial objectives, and business process management

Dallas, Tx, Us

• Assisted in managing 26 associates at the flagship retail store• Led team to #1 in ranking across Pacific Northwest region in tablet gross adds for 6 consecutive months• Tracked and managed sales performance to influence associates to improve on execution of business goals• Reviewed sales reports to ensure business processes were followed and proactively identify opportunities for associates to execute business goals• Tested different sales methodologies for new business initiatives• Inspected results and used findings to implement new business processes• Selected by Director of Sale as the Digital Life Ambassador of the 4th Qtr 2013• West Region leader for a corporate initiative• Set new location record for client experience – 78.6% WTR (willingness to recommend) May 2015• Responsible for managing risk and reducing churn

• Responsible for business and consumer sales• Analyzed customer needs and developed custom wireless voice and data solutions• Used Microsoft Word & Excel to create reporting for upper management Manager while maintaining inventory shrinkage below 1%• Facilitated sales meetings for executives• Managed business sale processes and developed winning proposals with effective follow-up• Provided exceptional customer service