Results-driven Senior Manager with 10+ years of experience in the management of operations, client relationships and talent acquisition. Extensive background in the financial services industry. Expertise in project management and technology; specifically, system conversions.Senior Manager | Business Operations Email: kswanson15@mail.comDiverse background in human resources, leading, recruiting and coaching teams. Skilled in technical problem solving with a focus on developing controls needed to manage and guide cross functional teams through change management and increased productivity. Relationship Builder able to communicate effectively with internal and external stakeholders. CORE COMPETENCIES: • Business Operations• Client Relationship Management• Strategic Planning • Change Management • Continuous Process Improvement • Technology Integration• Cross-Functional Team Leadership • Project Management • Communication• KPI Development ACCOMPLISHMENTS: ~Created quarterly objectives for each department for start-up business and built a dashboard tool to report progress to the CEO while onboarding the first customer.~Developed and coordinated detailed project plans with 4 of the largest new customers, accounting for $2B in receivables to achieve all defined internal and external SLAs for onboarding manufacturer’s customers in compliance with BSA, AML, OFAC and CIP.~Created infrastructure for 3 departments as part of start-up that included writing operational policies, implementing procedures and hiring of staff.~Led team of 100+ employees to incorporate NPS feedback for 14% improvement in NPS score of 13,000+ customers.~Critical contributions as member of KPI teams to improve use of paperless billings; 72% improvement. Converted 10 manufacturer customers from manual to electronic invoicing; cost savings of $117K+ annually. Please contact me at 847-338-6617 with any Mid-Senior level Management opportunities.