Kimberly Swinney Email & Phone Number

Solon, Ohio, United States

Solon, Ohio

for this $1.3 billion company, who designs, manufactures and delivers an expanding rage of the highest quality fluid system products and solutions.Responsible for the error free set-up of supply chain structure and coding on the legacy system databases as it relates to supporting customer orders.Investigate and implement Document Change Notice. Changes that impact inventory, part text and/or bill of material. Permanent employee as of Jan 3, 2012

Trained customer service representatives on new order procedures. Created work instructions for largest accounts while implementing weekend coverage rotation. Responsible for tracking order entry accuracy on new and repeat orders in AS400 and Lotus Notes systems. Liasion for shipping and customer service to ensure advanced shipping notifications were submitted from shipping department when product left the dock. Responsible for implementing standard packs to reduce repacking time in shipping our top 10 customer base.

2007-2008 Logistics Manager for this $70 million Industrial Products Division, producing informational and functional pressure sensitive labels for the automotive, durable goods and electronics markets. Developed standard pack sizes on three key Tier Automotive accounts, resulting in the elimination of repacking at point of shipment, saving approximately three hours per shipper weekly. Reduced spend of expedite freight after six months in role; worked with Team Leader to research provider cost and services, resulting in the reduction of 35% cost savings.Constructed step-by-step instructions on daily and bi-annual cycle counts for Inventory Control, attaining 95% accuracy level.

Directed and supervised all aspects of the customer service area, including budget management, sales partnerships along with internal and external follow-up.Created and documented order entry work instructions which were instrumental in the reduction of errors and achieving higher accuracy rate. Chosen as "Mentor" for Global Operations Leader Development (GOLD) program. Participated in three year program involving new manufacturing lead employees to acclimate them to the challenge of the union environment. Created documentation for Electronic Data Interchange shipping requirements, eliminating errors as accounts were periodically exchanged among customer service representatives. Introduced and adjusted work schedule to support weekend and after hour customer calls for expedites and inventory losses, assuring adequate coverage to deliver quality service. Trained order entry team how to utilize previous ship history to maintain low stock levels on high dollar applications by using an "ABC" analysis program. Developed excellent reputation for strong sense of urgency and for getting things done quickly, on time and correctly. Recognized for poise and assertiveness in all communications with team. Key member in the development and implementation of the NAFTA Compliance Program, resulting in a solid program that provided significant cost savings to both Avery Dennison and its customers.

Coordinated team's critical deliveries, working with planner engineers to prioritize daily dispatches of orders. Worked closely with outside processors to ensure delivery dates were met. Facilitated meetings with Account Payables and Quality Assurance, ensuring up to date information on credit hold customers and quality concerns were addressed timely.

Managed order status and communicated with various internal departments to meet customers' daily delivery schedules. Chosen to train new hires. Kept documented time of calls and open actions that required follow-up. Tracked shipments through Federal Express and United Parcel Service when not delivered on time. Recognized for handling 3 of the top 10 customers. Developed weekly updates for three salespeople, ensuring the customer's satisfaction.

Business Management

Certificate, Office Specialist

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