Kimberly Swinney Email & Phone Number

Solon, Ohio, United States

Solon, Ohio

for this $1.3 billion company, who designs, manufactures and delivers an expanding rage of the highest quality fluid system products and solutions.Responsible for the error free set-up of supply chain structure and coding on the legacy system databases as it relates to supporting customer orders.Investigate and implement Document Change Notice. Changes.

Trained customer service representatives on new order procedures. Created work instructions for largest accounts while implementing weekend coverage rotation. Responsible for tracking order entry accuracy on new and repeat orders in AS400 and Lotus Notes systems. Liasion for shipping and customer service to ensure advanced shipping notifications were.

2007-2008 Logistics Manager for this $70 million Industrial Products Division, producing informational and functional pressure sensitive labels for the automotive, durable goods and electronics markets. Developed standard pack sizes on three key Tier Automotive accounts, resulting in the elimination of repacking at point of shipment, saving approximately.

Directed and supervised all aspects of the customer service area, including budget management, sales partnerships along with internal and external follow-up.Created and documented order entry work instructions which were instrumental in the reduction of errors and achieving higher accuracy rate. Chosen as "Mentor" for Global Operations Leader Development.

Coordinated team's critical deliveries, working with planner engineers to prioritize daily dispatches of orders. Worked closely with outside processors to ensure delivery dates were met. Facilitated meetings with Account Payables and Quality Assurance, ensuring up to date information on credit hold customers and quality concerns were addressed timely.

Managed order status and communicated with various internal departments to meet customers' daily delivery schedules. Chosen to train new hires. Kept documented time of calls and open actions that required follow-up. Tracked shipments through Federal Express and United Parcel Service when not delivered on time. Recognized for handling 3 of the top 10.

Business Management

Certificate, Office Specialist

PROFESSIONAL DEVELOPMENT - Six Sigma Basic Tools - Enterprise Lean Sigma - Leadership & Managerial Skills - Values & Ethics Business Issues