AXA Travel

Supporting a new and exciting team in leading our customers forward in cutting edge service while supporting their lifestyles.

 Managing and motivating a team to ensure they consistently deliver departmental service levels and that customers receive excellent service levels at all times. Part of a team of 8 Team Manager’s with a shared responsibility of supporting a Customer Service Advisor base of around 130 FTE. Dealing with ad-hoc administrative and escalated customer service issues in a timely manner. Liaising with several head of departments, across two sites. Travelling between two sites (Hersham and Crewe) to support and train a new back up team of around 40 FTE. Ensuring that they are fully competent in product delivery and product knowledge. Area representative for our Hersham site, for a quarterly feedback and development meeting with board members based at the European Head Quarters in Crewe.  Direct support to operations manager, dealing with any ad hoc tasks required.  Strong product knowledge of all products delivered by Stams particularly the “hub” service for URCA. Solely responsible for organising company events, including budget control and event management for our Hersham site (around 130 FTE).

Call centre dealing in many different Insurance based products.

Supporting the 700 Going Paces FX shops in the UK on a hot line dedicated to currency advise.Verification of Foreign currency counterfeits. Running of a large Currency till. Supporting NCIS in required reports.