K H Email & Phone Number

Fredericksburg

CUSTOMER SERVICE: Provides WOW! customer service and engagement with customers in-store, through email, and over the telephone. Getting to know each individual client's needs and personality so I can translate that into a unique design that fits their needs perfectly. NETWORKING: Builds relationships and establishes Custom Ink as a respected member of the Fredericksburg community.SALES: Understands market as well as customer segments. Converts potential leads into orders. Drives sales, interest, and excitement around Custom Ink's personalized apparel and other products.COMPUTER SKILLS: Demonstrates expertise in using Custom Ink's innovative design lab in order to help serve customers. Experienced at using all store computer systems and how to collect customer data and feedback through programs such as GIMP, Adobe Photoshop, Inkscape, Google Drive including Calendar, Docs, Forms, Gmail, Hangouts, Keep, and Sheets, as well as Workday.COMMUNICATION MANAGER: Acts as the communication manager of the store's Google, Yelp, and Instagram accounts. Checks accounts at least once daily to monitor all reviews, comments, and direct messages, and follows up with customers within 24 hours. Post on Instagram at least 2-3 times per week, and is consistently active in community outreach.PRODUCT KNOWLEDGE: Knowledgeable on Custom Ink's thousands of products, the company's printing processes (screen printing, digital printing, and embroidery services), and various delivery options.MERCHANDISING: Maintains company standards of merchandise presentation, signage, and displays.LEADERSHIP: Provides support for team members, and takes initiative in situations when needed, such as artistic and design direction, or communication.ADMINISTRATIVE DUTIES: Keyholder. Checks calendar, email, and voicemail for appointments and any pertinent updates. Participates in weekly conference calls and meetings. Handles store related issues, such as internet outages or repairs.

Began as a shop girl, and became the shop bookkeeper, and assistant to the manager during a management transition period. I was in charge of book signing events, and ordering books relevant to current exhibitions. I took initiative in making sure the store employees were as knowledgeable about current exhibitions as well as the permanent collection as possible.