Business Systems Strategist who drives operational improvements and facilitates strategic initiatives at the intersection of technology and business processes. Known for a get-it-done attitude with the ability to seamlessly switch between strategic thinking, analytical problem-solving, and execution-related tasks.In-depth knowledge of CRM strategies and best practices. 9.5 years as Administrator for MS Dynamics, primarily responsible for configuring and maintaining the system, user support and training, security and access management, data oversight, dashboard and report development, and working with vendors to implement customizations.Implemented HRIS, Safety and ERP systems, focusing on gathering requirements, clearly communicating functional requirements between developers and stakeholders, and producing detailed process maps and training materials.PROFESSIONAL DEVELOPMENTSalesforce Administration Certification Preparation (in progress), Pluralsight, TrailheadMySQL Data Analysis, Maven AnalyticsMicrosoft Power BI Desktop for Business Intelligence (2023), Maven Analytics via UdemyCRM Administrator Black Belt, CRMUGLearn Oracle 12c SQL, UdemyMicroStrategy Certified Specialist Analyst, MicroStrategySKILLSData Visualization: Power BI, Pronovos, MicroStrategy, SQLProcess Mapping/Swim Lane Diagrams: Nintex Promapp, Lucidcharts, MiroAdobe: InDesign, Photoshop, Acrobat, Premiere, LightroomMicrosoft: Dynamics, Word, Excel, PowerPoint, Access, Project, SharePoint Admininstrator