Kristin Bailey Email & Phone Number

Cleveland, Ohio, Us

As a seasoned executive currently heading the Account Management team at Cleveland Clinic, ranked No. 2 nationally for its exceptional healthcare standards. Strategically lead account growth and retention across diverse client segments including local, regional, and national self-funded employers, aggregators, payors, and broker/consultant channels. My role focuses on delivering substantial year-over-year revenue growth through innovative strategies tailored to meet client needs and exceed expectations.Leveraging previous experiences, drive team to implement account-based digital strategies, adopt new technologies, and utilize data analytics to inform strategic decision-making. My approach emphasizes agility, strategic foresight, and a commitment to fostering a culture of innovation, aimed at exceeding organizational excellence. I am committed to sustainability, ethical governance, social responsibility, and reflecting these values to emerging leaders. https://clevelandclinic.org/employers

Santa Clara, California, Us

Led Healthcare partner channel team as the company grew the shift mix from B2C to B2B2C. Built and developed team to maximize revenue growth and drive deeper digital integrations with key partners, including but not limited: Humana, Oscar, Common Spirit, Cleveland Clinic, Ochsner, Cedars-Sinai, Montefiore, and Allscripts. Remained the highest performing and profitable channel driven by an easy omnichannel Patient Experience that drove low COA's, high Retention and LTV's. Identified strategic team opportunities for upsell, new services/products, alliances, affiliations, and partnerships. Proactive recommendations to resolve operational and functional gaps. Facilitates problem solving of operational issues through team collaboration (e.g. Compliance, Marketing, Product, Accounting, Finance, Payors) in efforts to ensure partner/broker satisfaction and ongoing sustainability. Provide strategic team direction of partner account planning, growth, safeguarding, and tactical program execution. Manage multiple priorities and deadlines in an expedient, consistent, and decisive manner. Drove new business innovations and development activities for revenue opportunities with Payviders. Translated market and customer needs into clearly defined strategy, goals, objectives, and tactics to drive sales, growth & profitability. Provides insights on product/service lifecycle implications and made recommendations to maintain market competitiveness. Enhanced B2B2C marketing collateral, while remaining compliant in a highly regulated industry. Attract and retain highly satisfied, long-term, trusted employee and healthcare partner relationships. Demonstrates reverence and ongoing appreciation of cultural diversity and sensitivity towards employees and the senior patients in which we serve.

Business Development, Sales, Pricing, & Supply Chain strategy and insights to advise companies on value-based transformation efforts while remaining focused on customer satisfaction/expectations, client retention and business growth opportunities. Work directly with client and strategic partners to delicately balance hard/soft cost reductions that result in operational efficiencies for both parties. Advisory services are focused on transformative change, leveraging best practices and applying change management methodologies cross-functionally with a focus on continuous process/performance improvement. Advisory services combine discovery, current state assessment(s), gap analyses, strategic planning, supported by trusted guidance, communication, and education.

Livonia, Mi, Us

Promoted to lead Purchased Services/Indirect spend across the national IDN (~100 hosp) . Plan, design, align and influence business, Affiliate membership, strategic partnerships, and technology strategies leading transformational change in delivery across the continuum (acute & post-acute). Created strategic vision and playbook directing professional team with oversight of $1.7B+ in annual Purchased Services & Indirect spend. Lead cross-functional teams participating in competitive sourcing events resulting in new IDN-programs. Negotiated new Master Service Agreements direct with partners that optimize terms/conditions, pricing, cash flow, service obligations and KPI's for membership. Leveraged outsourced purchasing organization (GPO) portfolio when available, within a highly visibility business unit. Developed the categorization strategy for Services at a national, regional and local level supported by basic pillars of infrastructure: people, process and technology. Created the 1st measurement dashboard to support executive huddles to drive accountability and exceed year-over-year targets. Authored regular articles for national newsletter focusing on SCM strategy, finance, operations and revenue generation. Created Sourcing talent competency schedule to guide career trajectories and identify career growth opportunities based on employee expertise, skills, education and experience.Key Highlights:1) Led first-ever strategic sourcing of IDN-wide Transforming Operations which achieved an expense reduction of $1.5B+. 2) Pioneered System-wide Purchased Services program resulting in $62M OPEX in 2016.3) Accountable for competitive category, sourcing, and contracting across IDN for: Ofc of the President/Board, Revenue Cycle, Pharmacy, Insurance & Risk Mgt, Community Benefit, M&A, Logistics, IT, Facilities, Food/EVS, Travel, HR, Marketing & Comm, Philanthropy, Treasury, Payer Innovation, Finance, Audit & Compliance, Post-Acute, ACO's, & Veteran Affairs.

Livonia, Mi, Us

Recruited to the Supply Chain Management organization in preparation of major acquisition of Catholic Health East, nearly doubling the size of the System. Core committee member for national IDN Trinity Health rebranding efforts. Outreach to local universities to attract SCM students to healthcare. Partnered with legal to create the first IDN-wide Master Service Agreement template for vendor-direct agreements, serving up optimal terms for the System. Competitively procure Capital Equipment, Information Technology, and Clinical/Non-Clinical Purchased Services resulting in a multitude of newly established programs and services. Examples of new System synergy programs include, but not limited to: Temporary Staffing Labor MSP/VMS, 340B Drug Program, Population Health Predictive Modeling, Facilities, Consulting, Record Storage, Language Interpretation & Translation, Health & Welfare Benefits, Employee/Engagement Surveys, Enterprise Branding, Worker's Compensation, MRO, Meetings & Travel, External Auditing, Background/Drug Screening, Safety Recall System, Retirement Plan Service Provider, Waste Management, EVS, Employee Recognition, Vending (Healthy Food Options), Revenue Excellence Service Center Consolidation, Primary/Secondary Bad Debt Collections, Fleet Management, Patient Consierge (Ride Share), Consulting, Employee Assistance Pgm (EAP), Pest Control, Wellness/Health Risk Assessment, Off Shore Captive, Dialysis, Account-Based Benefits, ERP, Durable Medical Equipment, Courier Services, Marketing & Promotional Items, Employee/Patient Surveys, Court Reporting, Fair Market Valuation Services, Military Population Health, Medical Capital Lease, Marketing Content & Campaigns, Workforce Management & Analytics, Executive Recruiting, Implant Optimization, System Clinical Benchmarking, Executive Compensation, Financial Auditors, etc.

Created national sales strategy by leveraging healthcare and employee benefits knowledge and opened second agency location in Detroit, MI (HQ: Norwell, MA). Direct client responsibility that regularly consulted C-suite executives on creative benefit strategies to address OPEB financial liabilities. Advised on the advantages and implementation of a Medicare Private Insurance Exchange coupled with an account-based Health Reimbursement Arrangement benefit to cap long term liabilities, while offering consumers freedom of choice related to insurance selections based on a thorough needs analysis. Generated pipeline, authored sales proposals and pitched technical presentations to grow national business with employers, government entities and consulting firms. Spoke at retiree forums across the nation, educating attendees on insurance options and regulatory changes. Provided advisory consultative services to States interested in exploring the possibility of implementing a marketplace Exchange. Successfully led team to be recognized by a national insurance carrier as a Top 25 producing agency. Employer Accounts included, but not limited to: MASCO, SC Johnson, Nordson, Trinity Health Corporation, etc. Company acquired by Mercer in 2014.

Brought extensive knowledge and experience from employee benefits sourcing and contracting to create and build the strategic planning and national business development efforts within a newly created retiree business unit. Consultative sales, marketing, and educational efforts throughout the Fortune 500, Government, & US broker/consultant channels on use of pre-tax account based benefits, as healthcare costs continue to shift to the consumer.Select Highlight:• Forged a key strategic partnership with Blue Cross Blue Shield of Michigan (BCBSM), securing account-based benefits business inclusive of FSAs, HSAs, HRAs, COBRA, commuter benefits and retiree services for a transitioning book-of-business of >100+ employer groups. The newly established relationship resulted in a channel distribution touching over 1,000 insurance agents.

Dearborn, Michigan, Us

Coordinated weekly C-Suite Product Development/Quality meeting by use of standard report-out criteria for the Americas Quality Organization, resulting in faster identification and escalation of product and quality issues requiring immediate support and action throughout NA Assembly plants. Weekly inclusion of the Americas Product Development Engineering team(s) for all Ford brand vehicle line(s) and cycling sub-system rotations (e.g. chassis/body/electrical/powertrain/etc.).

Dearborn, Michigan, Us

Healthcare professional recruited for newly developed role within employee benefits. Procured, contracted and delivered the first seven HMO/POS self-funded health plan agreements for Ford Motor Company, and oversaw Ford’s pharmacy, wellness programs and voluntary benefits (Responsible for $1B+ spend) while supporting structured, measured, and reported diversity program. Developed and implemented step-by-step processes for Vendor Management Oversight and Healthcare Contract Renewals that resulted in participation in 3-auto bargaining (VEBA) initiatives.Select Highlights:• Led purchasing initiative for a complex salaried retiree insurance conversion to individual insurance options in the marketplace coupled with a new account-based benefit option. Transitioned more than 56K retirees from an employer group sponsored healthcare coverage system to individual Medicare insurance plans with a HRA account. Delivered an annual expense savings of $80M along with a $3B reduction in other post-employment benefit (OPEB) liability. • Decreased healthcare benefit expenses by implementing self-funded national healthcare carriers and establishing ASO arrangements with Humana, Anthem, MMO, and Cigna for salaried/hourly personnel (350K employee affected).• Created and launched first stacked account-based debit card program for FSA/HSA/& HRA for all salaried US employees, including UAW childcare sites. • Led sourcing efforts for the first HDHP with Health Risk Assessment (HRA) • Spurred $30M in sales by implementing the Ford discount vehicle program for healthplan vendors across the enterprise.

Dearborn, Michigan, Us

On assignment (Bartech) to support enterprise 6-Sigma/lean deployment efforts to accelerate company objectives and goal setting for high achieving Ford employees. Defined roles & responsibilities for each organization to improve company processes and strengthen cross-functional communication channels. Top 10% of high performing employees selected for Blackbelt/Master Blackbelt training to drive speed and delivery of 6-Sigma projects. Tracked and reported quality improvements and cost savings for weekly program metrics and executive report-outs. Created program objectives and measurables to recognize, motivate and ensure retention of Blackbelts with demonstrated technical expertise. Coordinated global 6-Sigma initiatives and commonization initiatives with colleagues in Japan, Europe, Mexico and South America. Graduated the first pHD-level Master Blackbelt for Ford Motor Company.

Dearborn, Michigan, Us

On assignment (Synova) to support global management on a Quality early warning indicator program at North American car and truck assembly plant(s). Call centers located across North America in the assembly plant(s) comprised of an outsourced staffing team of ~65 reps and 12 Managers hired to make outbound telephone calls to Ford customers at 15, 30 and 45 days in service to understand customer concern(s) related to new model launches. Authored new outbound national marketing engineering survey, to collect more precise customer information and data. Program data collected, analyzed and reported customer field concern(s) on new model vehicle launches in efforts to predict future Quality (JD Power) scores while reducing future warranty costs, and redesigning customer dissatisfiers on future vehicle models. Revised agent scripting to capture more detailed engineering data and information from customers, that was shared with Plant Management, World Headquarters, Future Model Vehicle Program(s), and Vendors (as appropriate). As concerns were identified by customers, concierge service was provided by Ford/Lincoln/Jag dealership of choice to schedule immediate service repair, resulting in an optimal customer experience while gaining additional professional insight into the root cause analysis of the customer issue for swift containment.

Detroit, Michigan, Us

Master Service Provider "MSP" for all temporary labor into Ford & Visteon.Procure staffing expertise (i.e. Administrative, Professional, Engineering, & IT Professionals) and achieve talent quality, retention, and cost containment goals related to contingent labor costs. Established new talent procurement program with the US Marines for specialized IT skill set(s), while managing 400+ requisitions and meeting vendor diversity targets.

Bachelor Of Science, Long Term Care Administration (Gerontology/Business)

Master Of Business Administration - Mba, Marketing

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies