Ksenia Tarakanova Email & Phone Number

• Build and maintain strong, long-lasting customer relationships;
• Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments;
• Develop new business deals with customers leading the full and complex sales cycle from identifying customer’s needs to signing contracts in collaboration with support, product, legal, and finance teams throughout the.
• Run discovery calls, product demo calls, feedback calls, and commercial proposal presentation calls to ensure active engagement, clear and transparent steps for customers throughout deals;
• Own, drive, and lead the renewals process (negotiate and execute renewal contracts) for all assigned accounts, in collaboration with the success team to preserve and enhance customer contracts and relationships;
• Discover and identify upsell/cross-sell opportunities within the customers base and upon contract renewal to maximize customers growth;

• Top performer. Exceeded yearly sales target by 140% in 2021. Managed the biggest accounts of the company; developed a territory whose revenue grew from 19% (2021) to 36% (Q1 2022) of the total income. Most Valuable.
• B2B and B2C sales for the global market.
• Being the primary point of contact and building long-term relationships with customers, developing existing client relationships. Managing over 1000 accounts that have been utilizing the product for more than 3 years..
• Helping customers through email, phone, online presentations, screen-share etc.
• Developing a trusted and reliable advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Monitoring and analyzing customer's usage of the product (backup and remote management tools), upselling and cross-selling the product.

St Petersburg, St Petersburg City, Russia

• Online sales and product demonstrations- presenting product tools and finding the most appropriate workflow for each client
• Technical and Training/Educational support- conducting product training for new employees
• Project management– clients’ feedback discussion and creating a development sprints plans, monitoring development progress, project performance evaluation

Denver, Colorado, United States