Kenneth Baltazar Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

New York, United States

Tableau Customer Success Hub Development: Spearhead the development of Tableau's first Customer Success at Scale team, based in Hyderabad, India.Technical Roadmap Collaboration: Work closely with Gainsight Engineering to create and implement technical roadmaps for process and data improvements, utilizing agile methodologies.Marketing Campaign Strategy: Work closely with Salesforce & Tableau Marketing to create and implement role specific customer lifecycle workflows to encourage engagement for Tableau Server, Desktop, and Cloud.Stakeholder Management: Coordinate across various stakeholder groups to ensure timely and budget-aligned development and enablement of the Scale Team.Program Management: Oversee and guide sub-project plans to completion for the PMO principal owners. This includes:Mergers & Acquisitions (M&A) initiatives for Mulesoft and Tableau integration.Development of the "ACE" program, a hybrid support/success work structure.Orchestrating the Tableau MFA simulive webinar series.Leading the Tableau Server Upgrade 2023 Series.

Singapore

Scope: Leading customer success efforts across Southeast Asia, Japan, China, Australia, New Zealand, India, and South Korea.Key Responsibilities:Customer Growth Strategy: Collaborate with a diverse range of individuals to foster growth in analytics across various countries.Retention Goals: Aim to maintain a 92% customer retention rate year-over-year in the APJ region.Customer Health Assessment: Utilize both account success and product success methodologies to evaluate customer health risks, and create monthly roadmaps for customer success.Global Diversity and Communication Leadership: Head the global Diversity and Communication branch of Global CSG Tableau, focusing on developing quarterly discussions and initiatives to reinforce Tableau's values of inclusion in the workplace.

Seattle, Washington, United States

Primary Focus: Leading the maintenance renewal revenue quota for Tableau, and spearheading the Customer Success for Tableau Online (Cloud) pilot program.Key Achievements:Pilot Program Success: Successfully led the pilot program for Tableau Online (Cloud), which resulted in significant investment and expansion of our business unit.President's Club 2016: Surpassing Annual metrics/goals Key Responsibilities:Renewals and Asset Management: Managed a high volume of transaction sales and oversaw asset management for Enterprise Central/East and Commercial Central/East accounts.Client Engagement: Conducted daily interactions with clients to ensure proper deployment, installation, and health checks for a diverse customer base.Renewals Forecasting: Provided accurate monthly and quarterly sales forecasts for internal reporting.Strategic Customer Engagement: Collaborated internally with customer service and account management teams for strategic customer engagement.Performance Metrics:Achieved 141% of the annual quota in 2014.Achieved 109% of the annual quota in 2015.Achieved 126% of the annual quota in 2016.

Bothell, Washington

Analyzed Service Level Agreement (SLA) metrics, assessing issue frequency and team performance.Developed training programs for platforms such as Active Works Camps and Thriva 4.0.Liaised with Sales and Account Management for software updates and improvements.Provided onsite consulting for high-revenue camp clients, tailoring solutions to their needs.

Bothell Washington

Assisted Swimming Community account managers, explaining Active Works Swim features and benefits.Managed project coordination and client communication for Active Works swim product implementations.Escalated product issues to development teams, improving Active Swim solutions.Enhanced customer retention through exceptional service and efficient follow-ups on client projects.

Seattle, Washington, United States

Developed and organized events to boost Nike's brand engagement, fostering team spirit and identity within the downtown Seattle area.Communicated weekly with members about upcoming runs, meeting agendas, and solicited feedback to improve the Nike Run Club in Seattle.Reported quarterly to Nike corporate leadership in conference calls, discussing marketing strategies for new running brands, schedule planning, and potential Seattle-specific brand partnerships.Offered expertise on running and training performance, including advice on nutrition, foot health, and workout regimens.

Software Engineering Intensive, Completed

-A full-time, immersive 12-week program with over 480 hours of professional training in software engineering. -Gained expertise in a wide.

Green Belt Of Six Sigma Methodology, Completed

-Successfully completed comprehensive training in Six Sigma methodologies, focusing on the DMAIC (Define, Measure, Analyze, Improve.

Bachelor Of Arts (B.A.), Political Science And Government / Law Societies And Justice

Activities and Societies: Dean's list 2007-2008 Dean's list 2008-2009