Trained in: *Advanced Front Office*Front Desk & Guest Services*VIP Services & Concierge

Job Summary/Scope: Sales Coordinator- Responsible for the handling of group bookings and overall arrangements prior to group’s arrival. Assist Sales in their administrative functions, quotation letters and monthly reports and statistics on a daily basis.- Responsible in making contracts for group events and room accommodations. Contracts for travel agencies and corporate accounts. - Responsible in making and sending proposals to clients. • Liaise with Front Office, F & B Department and other departments concerned pertaining to group movements booked or in-house to ensure that all sales from a service stand point are fulfilled.• Handle all incoming/outgoing correspondence for Sales.• Handle telephone calls for Sales enquiries from the travel agents and corporate accounts.• Maintain and continually update group control charts.• Meet group tour leaders / corporate groups upon arrival to furnish them with their in-house requirements for their duration of stay and to promote hotel facilities.• Gather statistics in areas pertaining to the scope of the sales and marketing.Job Summary/Scope: Reservations Officer • Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.• Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits.

- We Greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys.- Answer telephones, schedule reservations and transfer callers to guest rooms- Answer guests' questions concerning hotel facilities and the hotel's surrounding areas. Also provides assistance in handling customer complaints, involving management as necessary. Sometimes I make reservations for entertainment and dining on behalf of guests as well.- Compile bills for hotel stays and handle checkout, this is where we accept final payment and ensure that keys are returned.

Intern for Food & Beverage and Housekeeping Department

Intern for Housekeeping Department