Katie Flaherty Email & Phone Number

Kansas City, Mo, Us

Remote

Lead technology expert for $2 million ARR book of business on the Origami Risk proprietary .net SaaS platform. Consult with clients on maintaining their B2B sites using SQL, JavaScript and industry best practiced on Insurance Policies (Billing, Claims, Endorsements, Renewals, and more). Maintain in-depth knowledge of client use cases to provide solutions for their business needs. Provide project/program management capabilities while implementing scoped enhanced integrations.

Remote

Pre-sales and post-sales role for new customers as well as implementing new clients on the Everbridge SaaS platforms and applications. Critical event management best practices SME and main POC for SaaS technical integrations. Worked with internal departments (sales, product management, engineering, client services, marketing, tech support, and more) in understanding business issues to craft and communication solutions strategies to our clients and new customers. Book of business consisted of 75+ clients in under 2 years for private, public, and government sectors (~1 new client a week). Able to articulate and communicate concepts with both technical and non-technical audiences.

Remote

Director of 25 clients and accountable for 4 direct reports on the technical SaaS platform. YOY increased revenue including 94% client retention. Conducted LOE’s, SOWs, managed contracts, QBRs, and YOY onsite reviews.

Kansas City, Missouri

Managed and implemented high-value existing and new business partnerships. Analyzed current client business plans, identified inefficiencies in existing processes, implemented new products and services, and tracked client performances.

Kansas City, Missouri Area

Maintain client services across multiple in-house departments: marketing, graphics, support, development, and other client service teams.Tasks include but not limited to: - Work with various agencies to create a synergy between different strategies and campaigns throughout the year for each client's brand. - Manage creative requests for projects and assist in managing client expectations. - Configure and implement client site platform (i.e. categories, workflows, layouts, marketing strategies, brand guidelines) - Incorporated site testing after development updates. - Conducted business needs and meet client deadlines to better serve them. - Provide weekly, monthly, bi-annual, and YOY reporting on site usage. - Training site users on solution functionality, best practices, and corporate brand guidelines.

Kansas City, Missouri Area

Prepared and gave presentations to clients and other project stakeholders. Worked with Developers and production managers to initiate products and services. Identified needs and challenges with clients to provide solution-oriented campaign themes. Managed day-to-day requests and needs as the SME on the SaaS platform(s).

Omaha, Ne

Maintained CPS claims application system, 4 attorney’s schedules, and detailed expense reports. Adhered to legal draft requirements, auditing processes, and documentation procedures. Main assistant on a 5-week onsite company audit of internal employees.

Shawnee, Ks

Managed daily care and restoration of over 500+ wedding gowns, garments and accessories. Responsible for all merchandise, shipping/receiving, purchase orders, monthly balance statements, invoice billing, and data entry of client information.

Bachelor'S Degree, Business Administration And Human Services Management

Associate'S Degree, Business Administration And Human Services Management

Activities and Societies: NJCAA Runner Up Volleyball Team (2007-2008)